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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>While I can’t speak to the TAC answer—and I apologize that I did
not see this—BUT<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I suspect the answer is that the MTP command was missing..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>See Below----<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>ephone 16<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> device-security-mode none<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> video<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> mac-address 0000.0000.0006<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> ephone-template 16<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> codec g729r8 dspfarm-assist<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> mtp<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> button 1:16<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jim<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Thursday, February 04, 2010 9:47 AM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco IP Communicator Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For the benefit of the list (and archive) what was the
configuration setting that caused this issue?<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Feb 4, 2010, at 9:29 AM, Kim, Hyoun S wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></span></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I ended up contacting TAC about the issue and they nailed it
down to a configuration setting on the CIPC ephone on my router. Who knew
it was as simple as that?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the input guys.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim</span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator I</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email:<span class=apple-converted-space> </span><a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6255</span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Kim, Hyoun S<br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, January
28, 2010 10:23 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Bill Talley; Cristobal
Priego<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Cisco IP Communicator Issue</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That gives me a good place to start. Since you guys think
it’s a routing issue, do you think it’s because my IP phones are on an isolated
network? You can’t even ping the IP range that the phones use unless
you’re on the CME router itself.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim</span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator I</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email:<span class=apple-converted-space> </span><a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6255</span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Bill Talley<br>
<b>Sent:</b><span class=apple-converted-space> </span>Wednesday, January
27, 2010 6:48 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Cristobal Priego<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Cisco IP Communicator Issue</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal>I agree with those suggesting routing issues. Sounds
like the default gateway for your internal IP phones may be sending the the
return rtp traffic back a different route.<br>
<br>
Sent from my iPhone<o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On Jan 27, 2010, at 6:29 PM, Cristobal Priego <<a
href="mailto:cristobalpriego@gmail.com">cristobalpriego@gmail.com</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>most of the times one way audio
issues are related to routing problems than an issue with the CME, CCM or the
phone.<br>
and its more common to have a one way audio issue when a vpn tunnel is
involved. could you please check your routing table.<br>
what i'd check is the routing table or whatever you have on the vpn. it looks
like the traffic coming from your office to your ipc is getting lost somewhere
that's why they can hear you but you can't hear them<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal>2010/1/27 Steve G <<a href="mailto:smgustafson@gmail.com">smgustafson@gmail.com</a>><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>make sure that your VPN knows
about the phone subnet so that rtp knows how to get to the office phone.<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On Wed, Jan 27, 2010 at 3:07 PM, Kim, Hyoun S <<a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>> wrote:<o:p></o:p></p>
</div>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
border-width:initial;border-color:initial'>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal>We have a Cisco CME/CUE setup in our office and I’m trying
to work on a solution for those people who are on the road, but still need
access to their local office phone.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I installed the Cisco IP Communicator and used the corporate
VPN to allow connections back to our office. On the CME, I created a new
ephone and associated with the same ephone-dn that the user’s physical phone
resides on.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I tested the following scenarios using the IP Communicator:<o:p></o:p></p>
</div>
<p>1.<span style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span>Placed a call from an external
phone (like a cell phone) to the DN. The phone rang & the call
was connected normally.<o:p></o:p></p>
<p>2.<span style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span>Placed a call to an external
phone from the IP Communicator. The call was connected normally.<o:p></o:p></p>
<p>3.<span style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span>Placed a call to another number
internal to the CME. Incoming audio (recipient could be heard), but
outgoing audio (me speaking) did not work.<o:p></o:p></p>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Is there a reason why I have problems with bullet #3?
The only thing I could think of is the fact that the actual physical Cisco
phones are on their own private network, separate from the corporate
network. But even then, I could make/receive calls from outside phones.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal align=right style='text-align:right'><span style='color:
#717074'> </span><o:p></o:p></p>
<p class=MsoNormal align=right style='text-align:right'><span style='color:
#717074'><image001.jpg></span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='color:#717074'>
<hr size=4 width="100%" noshade style='color:#7FA2B8' align=center>
</span></div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;color:#717074'>Hyoun Kim</span></b><span
class=apple-converted-space><b><span style='font-size:10.0pt;color:#7FA2B8'> </span></b></span><b><span
style='font-size:10.0pt;color:#7FA2B8'>•</span></b><span
class=apple-converted-space><b><span style='color:#717074'> </span></b></span><span
style='font-size:8.0pt;color:#717074'>Network Administrator I – East Division</span><o:p></o:p></p>
</div>
<p class=MsoNormal align=right style='text-align:right'><span style='font-size:
8.0pt;color:#717074'>640 Broadmor Blvd</span><span class=apple-converted-space><span
style='font-size:10.0pt;color:#717074'> </span></span><b><span
style='color:#7FA2B8'>•<span class=apple-converted-space> </span></span></b><span
style='font-size:8.0pt;color:#717074'>Suite 80</span><span
class=apple-converted-space><span style='font-size:10.0pt;color:#717074'> </span></span><b><span
style='color:#7FA2B8'>•<span class=apple-converted-space> </span></span></b><span
style='font-size:8.0pt;color:#717074'>Murfreesboro, TN 37129</span><o:p></o:p></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-size:
10.0pt;font-family:"Wingdings 2";color:#717074'>'</span><span
class=apple-converted-space><span style='font-size:8.0pt;color:#717074'> </span></span><span
style='font-size:8.0pt;color:#717074'>615.217.6245</span><span
class=apple-converted-space><span style='font-size:10.0pt;color:#717074'> </span></span><b><span
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