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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I ended up contacting TAC about the issue and they nailed it
down to a configuration setting on the CIPC ephone on my router. Who knew it
was as simple as that?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the input guys.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator I<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email: <a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6255<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Kim, Hyoun S<br>
<b>Sent:</b> Thursday, January 28, 2010 10:23 AM<br>
<b>To:</b> Bill Talley; Cristobal Priego<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco IP Communicator Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That gives me a good place to start. Since you guys think
it’s a routing issue, do you think it’s because my IP phones are on an isolated
network? You can’t even ping the IP range that the phones use unless
you’re on the CME router itself.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator I<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email: <a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6255<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bill Talley<br>
<b>Sent:</b> Wednesday, January 27, 2010 6:48 PM<br>
<b>To:</b> Cristobal Priego<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco IP Communicator Issue<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>I agree with those suggesting routing issues. Sounds
like the default gateway for your internal IP phones may be sending the the
return rtp traffic back a different route.<br>
<br>
Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On Jan 27, 2010, at 6:29 PM, Cristobal Priego <<a
href="mailto:cristobalpriego@gmail.com">cristobalpriego@gmail.com</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>most of the times one way audio
issues are related to routing problems than an issue with the CME, CCM or the
phone.<br>
and its more common to have a one way audio issue when a vpn tunnel is
involved. could you please check your routing table.<br>
what i'd check is the routing table or whatever you have on the vpn. it looks
like the traffic coming from your office to your ipc is getting lost somewhere
that's why they can hear you but you can't hear them<o:p></o:p></p>
<div>
<p class=MsoNormal>2010/1/27 Steve G <<a href="mailto:smgustafson@gmail.com">smgustafson@gmail.com</a>><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>make sure that your VPN knows
about the phone subnet so that rtp knows how to get to the office phone.<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal>On Wed, Jan 27, 2010 at 3:07 PM, Kim, Hyoun S <<a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>> wrote:<o:p></o:p></p>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
have a Cisco CME/CUE setup in our office and I’m trying to work on a solution
for those people who are on the road, but still need access to their local
office phone.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
installed the Cisco IP Communicator and used the corporate VPN to allow
connections back to our office. On the CME, I created a new ephone and
associated with the same ephone-dn that the user’s physical phone resides on.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
tested the following scenarios using the IP Communicator:<o:p></o:p></p>
<p>1.<span style='font-size:7.0pt'> </span>Placed
a call from an external phone (like a cell phone) to the DN. The phone
rang & the call was connected normally.<o:p></o:p></p>
<p>2.<span style='font-size:7.0pt'> </span>Placed
a call to an external phone from the IP Communicator. The call was
connected normally.<o:p></o:p></p>
<p>3.<span style='font-size:7.0pt'> </span>Placed
a call to another number internal to the CME. Incoming audio (recipient
could be heard), but outgoing audio (me speaking) did not work.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is
there a reason why I have problems with bullet #3? The only thing I could
think of is the fact that the actual physical Cisco phones are on their own
private network, separate from the corporate network. But even then, I
could make/receive calls from outside phones.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='color:#717074'> </span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='color:#717074'><image001.jpg></span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='color:#717074'>
<hr size=4 width="100%" noshade style='color:#7FA2B8' align=center>
</span></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:#717074'>Hyoun Kim</span></b><b><span
style='font-size:10.0pt;color:#7FA2B8'> •</span><span style='color:#717074'> </span></b><span
style='font-size:8.0pt;color:#717074'>Network Administrator I – East Division</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:8.0pt;color:#717074'>640 Broadmor
Blvd</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;color:#717074'>Suite
80</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;color:#717074'>Murfreesboro,
TN 37129</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:10.0pt;font-family:"Wingdings 2";
color:#717074'>'</span><span style='font-size:8.0pt;color:#717074'>
615.217.6245</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:10.0pt;font-family:
"Wingdings 2";color:#717074'>'</span><span style='font-size:10.0pt;color:#717074'>
</span><span style='font-size:8.0pt;color:#717074'>859.312.6941</span><span
style='font-size:10.0pt;color:#7FA2B8'> </span><b><span style='color:#7FA2B8'>•</span></b><span
style='font-size:10.0pt;color:#717074'> </span><span style='font-size:10.0pt;
font-family:"Wingdings 2";color:#717074'>7</span><span style='color:#717074'> </span><span
style='font-size:8.0pt;color:#717074'>615.217.6255</span><span
style='font-size:10.0pt;color:#717074'> </span><b><span style='color:#7FA2B8'>•
</span></b><span style='font-size:10.0pt;font-family:Wingdings;color:#717074'>*</span><span
style='font-size:10.0pt;color:#717074'> </span><span style='font-size:8.0pt;
color:#717074'><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
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<pre><o:p> </o:p></pre><pre>E-MAIL CONFIDENTIALITY NOTICE: <o:p></o:p></pre><pre><o:p> </o:p></pre><pre> <o:p></o:p></pre><pre><o:p> </o:p></pre><pre> <o:p></o:p></pre><pre><o:p> </o:p></pre><pre> <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>The contents of this e-mail message and <o:p></o:p></pre><pre>any attachments are intended solely for the <o:p></o:p></pre><pre>addressee(s) and may contain confidential <o:p></o:p></pre><pre>and/or legally privileged information. If you <o:p></o:p></pre><pre>are not the intended recipient of this message <o:p></o:p></pre><pre>or if this message has been addressed to you <o:p></o:p></pre><pre>in error, please immediately alert the sender<o:p></o:p></pre><pre> by reply e-mail and then delete this message <o:p></o:p></pre><pre>and any attachments. If you are not the <o:p></o:p></pre><pre>intended recipient, you are notified that <o:p></o:p></pre><pre>any use, dissemination, distribution, copying, <o:p></o:p></pre><pre>or storage of this message or any attachment <o:p></o:p></pre><pre>is strictly prohibited.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre></div>
<pre>
E-MAIL CONFIDENTIALITY NOTICE:
The contents of this e-mail message and
any attachments are intended solely for the
addressee(s) and may contain confidential
and/or legally privileged information. If you
are not the intended recipient of this message
or if this message has been addressed to you
in error, please immediately alert the sender
by reply e-mail and then delete this message
and any attachments. If you are not the
intended recipient, you are notified that
any use, dissemination, distribution, copying,
or storage of this message or any attachment
is strictly prohibited.
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