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<p class=MsoNormal>I need to have a call come in to a queue and if not answered
by an agent in an appropriate time, have the caller leave a message or enter in
a callback number and that call go to an outbound queue. The key to this
is that I need to know the total time between the original call and the call
back. Taking into account that the original calling number and the
callback numbers may be different, can anyone envision a scenario to get this
into a report that can be reproduced relatively easily? Is there any way
to tag a call that comes into an inbound queue through an outbound queue to completion?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> Provided I cannot do that, I assume that I can see the
min max and average times that calls hang out in the outbound queue itself
correct?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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