<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">If you have QoS enabled at each end of the VPN are you seeing drops in the voice signaling queue(s)? <div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Feb 8, 2010, at 1:13 PM, Mike King wrote:</div><br class="Apple-interchange-newline">I forgot to add:<div><br></div><div>VPN uptime counter is at 6days and change.</div><div><br></div><div>Have several line of business applications that are running thru Citrix that are not being affected.</div><div>Nobody is noticing any drops in connectivity (I know that VoIP is very sensitive)<br>
<br><div class="gmail_quote">On Mon, Feb 8, 2010 at 1:04 PM, Matthew Ballard <span dir="ltr"><<a href="mailto:mballard@otis.edu">mballard@otis.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I would first check the VPN for issues. You should be able to
check uptime on the VPN connection, if that is staying low, and therefore
interrupting communication with UCM, that would cause those problems. Could be
an issue with the provider connecting the sites.</span></p><div><span style="font-size:11.0pt;color:#1F497D"> </span><br class="webkit-block-placeholder"></div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Matthew Ballard</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Network Manager</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Otis College of Art and Design</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><a href="mailto:mballard@otis.edu" target="_blank">mballard@otis.edu</a></span></p><div><span style="font-size:11.0pt;color:#1F497D"> </span><br class="webkit-block-placeholder"></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Mike King<br>
<b>Sent:</b> Monday, February 08, 2010 9:43 AM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] Connectivity problem with remote site</span></p>
</div><div><div></div><div class="h5"><div> <br class="webkit-block-placeholder"></div><p class="MsoNormal">Starting last week, I've had one of my site go a little bit
looney. Dropping calls, Phones saying UCM down, Pushing the extension,
getting dialtone, dialing, and having a live call already on the line.</p>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">It looks like a connectivity issue, but I can't figure out
what's going on. The site has been up for about 13 months with no
issues.. Nothing has changed in the network.</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">I'm pinging a bunch of the phones. They haven't
dropped any packets, and all my pings are 2ms or less.</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">here's what's on the phone Display log:</p>
</div>
<div>
<div><p class="MsoNormal">8:24:07a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP</p>
</div>
<div><p class="MsoNormal"> 8:24:11a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 10:23:00a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 10:23:05a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 10:57:17a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 10:57:21a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 11:11:00a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 11:11:05a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 11:19:24a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 11:19:28a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 11:21:41a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 11:46:48a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 11:46:56a 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><p class="MsoNormal"> 11:56:38a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 11:57:01a 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 11:57:01a 18: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Failback </p>
</div>
<div><p class="MsoNormal"> 12:22:20p 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 12:22:25p 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart</p>
</div>
<div>
<div><p class="MsoNormal"> 12:27:55p 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP</p>
</div>
<div><p class="MsoNormal"> 12:28:37p 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 12:28:38p 18: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Failback </p>
</div>
<div><p class="MsoNormal"> 12:29:02p 14: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=UCM-closed-TCP </p>
</div>
<div><p class="MsoNormal"> 12:29:06p 23: Name=SEP00235E18F284 Load= SCCP41.8-5-3S
Last=Reset-Restart </p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">I've been pinging the phones since 12:00, so I've had at
least 3 "events" while I've been pinging it.</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">UCM-closed-TCP indicates that a firewall closed the
connection.</p>
</div>
<div><p class="MsoNormal">I have a L2L vpn between sites:</p>
</div>
<div><p class="MsoNormal">CUCM -> 6509 -> ASA5550 ===IPSEC===> ASA5505 ->
Switch -> Phone</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">Where can I look for more information to diagnose what's
going on?</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><p class="MsoNormal">Mike</p>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
<div><div> <br class="webkit-block-placeholder"></div>
</div>
</div>
</div>
</div></div></div>
</div>
</blockquote></div><br></div>
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