<div>Hi all,<br><br>Notes from my TAC case, 613630257. Has anyone seen anything like this before? I didn't <br>get any hits on google, the bug toolkit, netpro, or CiscoTACCC. <br><br>Running data migration tool (DMT) on new UCCx 7x server. Have not run any initial setup on<br>
the UCCx 7 server. DMT backup was completed successfully on UCCx 4<br>system and tar file verified using DMT. All hostnames and IP address<br>remain the same.<br><br>Restore process is successful to the step of 'Migrating the CRS Users'<br>
when the following error occurs: "unable to update the user 'jtapi_1' in<br>the CUCM end user table. Please rename the UserID to 'jtapi_140user'<br>and re-run the Data Migration tool again."<br>
<br>I am unable rename the jtapi_1 user in the UCM 7 database due to the error<br>'Update failed. The specified name has invalid characters or is not<br>formatted correctly for this device type'. I'm also unable to delete the user<br>
account, as this results in same error.<br><br>UCM version is 7.1.3.30000-1 (this was a DMA restore from the UCM 4 server the UCCx 4 server was integrated with)<br>UCCx version is base 7.0(1)Build168<br>Data Migration tool version is 1.0Build167</div>
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<div>All services are running on the UCM 7 server.<br><br>Same server upgrade so I can't rename the JTAPI user in UCCx4 prior to running DMT.</div>