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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are using Cisco Unified Contact Center Express (7.1, with
Cisco CUCM) and would like to configure it the way that in case customer
requests callback, callback is handled by the same agent as original call, not
by any agent available. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It would be nice if you could point me to some relevant
documentation or, even better – briefly explain how do I configure this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='text-autospace:none'>Thanks in advance,<span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#6D6F71'><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif";color:#6D6F71'>Andris</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#6D6F71'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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