ARC is going to be your best solution.<br><br>It would actually allow you to take the call flow out of CCX and do everything in one itnerface.<br>
<br><br><div class="gmail_quote">On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <span dir="ltr"><<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Curious if anyone has recommendations on an operator directory application.<br>
<br>
We use CCX for the operator call treatment and ACD, but have a 3rd<br>
party legacy app from the previous system for them to do directory<br>
lookups. The problem we're having though is that the legacy app does<br>
not integrate either with any directories and requires manual periodic<br>
updates. It's also ancient and I think was written in FORTRAN or<br>
something. Obviously no CTI integration to do automatic transfers.<br>
<br>
Thinking of ARC as an obvious solution, but was wondering if there are<br>
any other recommendations out there? I don't really need something<br>
that handles the calls so much as a tool to do quick number look-ups<br>
that can work well with an LDAP source for personnel information.<br>
<font color="#888888"><br>
--<br>
Ed Leatherman<br>
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