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<p class=MsoNormal><span style='color:#1F497D'>I couldn’t figure out how
to debug the ELIN to Extension mapping in CER and it’s logs.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>But I did find the problem.
In CCMAdmin> Route Pattern > ELIN.911 near middle I didn’t put
a check in </span>Use Calling Party's External Phone Number Mask.<span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US) <br>
<b>Sent:</b> Saturday, February 13, 2010 5:34 PM<br>
<b>To:</b> cisco-voip<br>
<b>Subject:</b> Cisco Emergency Responder 7.1<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have 5 ELINs/Translation mapped back a ERL. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I went to 4 phones and called 911/PSAP which all
worked fine.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>When 911/PSAP calls back to ELIN it rings one of the other
7940 phones that called. The default should be a 180 min (CER Server
Group) hold of ELIN back to number that called via the CTI Route Point
913XXXXXXXXX. How do I debug/troubleshoot this in CER? What log file do I
look at in CER on why/what ELIN mapping it used, etc?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I check the CERService logs and none of them seemed to show
the 913XXXXXXXXXX callback occurred in the details (maybe I overlooked it?).<o:p></o:p></p>
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