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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Whoops!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Was re-reading Ed’s earlier email and realized he was
looking for an operator console, not a directory lookup auto attendant. Sorry
about that.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Fuermann, Jason<br>
<b>Sent:</b> Tuesday, February 16, 2010 11:16 AM<br>
<b>To:</b> 'Craig Staffin'; Ed Leatherman<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] operator directory app<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We’re currently using Exchange, it’s ok.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Craig Staffin<br>
<b>Sent:</b> Tuesday, February 16, 2010 10:49 AM<br>
<b>To:</b> Ed Leatherman<br>
<b>Cc:</b> Cisco VOIP<br>
<b>Subject:</b> Re: [cisco-voip] operator directory app<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>ARC is going to be your best
solution.<br>
<br>
It would actually allow you to take the call flow out of CCX and do everything
in one itnerface.<o:p></o:p></p>
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<p class=MsoNormal>On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <<a
href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Curious if anyone has recommendations on an operator
directory application.<br>
<br>
We use CCX for the operator call treatment and ACD, but have a 3rd<br>
party legacy app from the previous system for them to do directory<br>
lookups. The problem we're having though is that the legacy app does<br>
not integrate either with any directories and requires manual periodic<br>
updates. It's also ancient and I think was written in FORTRAN or<br>
something. Obviously no CTI integration to do automatic transfers.<br>
<br>
Thinking of ARC as an obvious solution, but was wondering if there are<br>
any other recommendations out there? I don't really need something<br>
that handles the calls so much as a tool to do quick number look-ups<br>
that can work well with an LDAP source for personnel information.<br>
<span style='color:#888888'><br>
--<br>
Ed Leatherman<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p>
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