We've recently upgraded from 4.2 to 7.1.3, with unity connection for voicemail. <div><br></div><div>Right now we make users in CM to appear in the corporate directory, and we make users in Voicemail for them to have voicemail boxes. Only 2 (maybe 3) of the voicemail accounts are linked to CM. </div>
<div>We also have IPCCX (10 users). Nobody is logging into the Client Webpage. </div><div><br></div><div>Obviously, this is a pain to manage, because we have to enter the data 3 times. (AD, CM, and Unity Connection).</div>
<div><br></div><div>We're seriously considering Active Directory Integration.</div><div>Things I know:</div><div> 1. All existing users in CM get dumped when AD is integrated. (not a problem for the IPCCX users, since I can schedule time with them so it doesn't impact them)</div>
<div><br></div><div>Things I think I know, but need someone to confirm:</div><div> 1. Users in Unity will be unaffected till I import/sync the existing usernames. (if the username is differernt, I'll have to fix it)</div>
<div><br></div><div>Things I don't know:</div><div> 1. How to make department listings for corporate directory? (Can I make a Contact Versus a Dummy Account)</div><div> 2. What happens to the 2 or 3 Callmanager Linked Voicemail boxes? Do they disappear?</div>
<div> 3. Am I setting myself up for heartache here, or is this a good path to go down? We've only got about 150 mailboxes right now, but we're pegging growth of around 500 Mailboxes this year, and another 500-1000 the year after. (Centralizing the phone system)</div>
<div> </div><div>Any advice is also solicited, we're planning on having a consultant run the project, but any gotcha's that are well known would be appreciated.</div><div><br></div><div>Mike</div>