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<P CLASS="1025d3e4-4dbd-477c-b251-8ea5a9847017"><FONT FACE="Arial"><div><font color=navy face=Arial size=2>
Ok thanks for that, I will try it on the same LAN segment as the cluster.<br><br><br>Regards<br><br>James</font></div>
<br><div></div><BR><FONT SIZE="2"><FONT SIZE="1"><FONT COLOR="#99cc00"><STRONG>Consider the environment - Think before you print</STRONG></FONT><BR></FONT><BR></FONT><FONT SIZE="1">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. <BR><BR>You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<BR><BR>Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL </FONT></FONT><SPAN STYLE="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><A HREF="http://www.charles-stanley.co.uk/contact-us/disclosure/" TITLE="http://www.charles-stanley.co.uk/contact-us/disclosure/"><FONT SIZE="1">http://www.charles-stanley.co.uk/contact-us/disclosure/</FONT></A></SPAN><BR><BR><FONT FACE="Arial"><div><hr align=center size=2 tabindex=-1 width="100%"></div><div>
<font face=Tahoma size=2>
<b>From</b>: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net><br><b>To</b>: Ryan Ratliff <rratliff@cisco.com>; Jason Aarons <jason.aarons@us.didata.com><br><b>Cc</b>: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><br><b>Sent</b>: Mon Feb 22 16:54:12 2010<br><b>Subject</b>: Re: [cisco-voip] 7940 IP Phones<br></font><br></div>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is the phone at a remote site? If so, you might want to place
it on the same LAN as the CUCM cluster and try the factory reset again. Not
sure why, but my remote sites have trouble with factory resets when everything
else works fine.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Monday, February 22, 2010 10:48 AM<br>
<b>To:</b> Jason Aarons<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 7940 IP Phones<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Don't do the factory reset? We get way more cases for
recovering a phone after a factory reset was done than we do cases that require
a factory reset to fix.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:<o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco SmartNet RMA</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
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border-width:initial;border-color:initial'>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>James Dust<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, February 22,
2010 11:01 AM<br>
<b>To:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] 7940
IP Phones</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>We
have some 7940 phones that do not respond to a factory reset.</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Has
anyone seen this before, and if so how</span><span class=apple-converted-space><span lang=EN-GB style='font-family:"Arial","sans-serif"'> </span></span><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>did you
get around it?</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Regards</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>James
Dust<br>
Team Leader<br>
ICT Network Infrastructure & Communications Department<br>
Charles Stanley & Co Ltd<br>
Tel: 020 7149 6314<br>
Mob: 07989 491136<br>
mailto:</span><span class=apple-converted-space><span lang=EN-GB style='font-family:"Arial","sans-serif"'> </span></span><span style='font-family:"Arial","sans-serif"'><a href="mailto:james.dust@charles-stanley.co.uk"><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>james.dust@charles-stanley.co.uk</span></a></span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial","sans-serif"'><br>
</span><strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:#99CC00'>Consider the environment - Think before you print</span></strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>The
contents of this email are confidential to the intended recipient and may not
be disclosed. Although it is believed that this email and
any attachments are virus free, it is the responsibility of the recipient
to confirm this.<span class=apple-converted-space> </span><br>
<br>
You are advised that urgent, time-sensitive communications should not be sent
by email. We hereby give you notice that a delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s).<br>
<br>
Details of Charles Stanley group companies and their regulators (where
applicable), can be found at this URL<span class=apple-converted-space> </span></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://www.charles-stanley.co.uk/contact-us/disclosure/" title="http://www.charles-stanley.co.uk/contact-us/disclosure/"><span style='font-size:7.5pt'>http://www.charles-stanley.co.uk/contact-us/disclosure/</span></a></span><o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<hr align=center size=1 width="100%">
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<p class=MsoNormal><o:p> </o:p></p>
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contain confidential and privileged information and is for use by the
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