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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is the phone at a remote site? If so, you might want to place
it on the same LAN as the CUCM cluster and try the factory reset again. Not
sure why, but my remote sites have trouble with factory resets when everything
else works fine.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Monday, February 22, 2010 10:48 AM<br>
<b>To:</b> Jason Aarons<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 7940 IP Phones<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Don't do the factory reset? We get way more cases for
recovering a phone after a factory reset was done than we do cases that require
a factory reset to fix.<o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:<o:p></o:p></p>
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<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cisco SmartNet RMA</span><o:p></o:p></p>
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color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>James Dust<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, February 22,
2010 11:01 AM<br>
<b>To:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip] 7940
IP Phones</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>We
have some 7940 phones that do not respond to a factory reset.</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Has
anyone seen this before, and if so how</span><span class=apple-converted-space><span
lang=EN-GB style='font-family:"Arial","sans-serif"'> </span></span><span
lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>did you
get around it?</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Regards</span><o:p></o:p></p>
<p><span lang=EN-GB style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>James
Dust<br>
Team Leader<br>
ICT Network Infrastructure & Communications Department<br>
Charles Stanley & Co Ltd<br>
Tel: 020 7149 6314<br>
Mob: 07989 491136<br>
mailto:</span><span class=apple-converted-space><span lang=EN-GB
style='font-family:"Arial","sans-serif"'> </span></span><span
style='font-family:"Arial","sans-serif"'><a
href="mailto:james.dust@charles-stanley.co.uk"><span lang=EN-GB
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>james.dust@charles-stanley.co.uk</span></a></span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial","sans-serif"'><br>
</span><strong><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:#99CC00'>Consider the environment - Think before you print</span></strong><span
style='font-size:7.5pt;font-family:"Arial","sans-serif"'><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
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contents of this email are confidential to the intended recipient and may not
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Details of Charles Stanley group companies and their regulators (where
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
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