<html><head><base href="x-msg://1088/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Don't do the factory reset? We get way more cases for recovering a phone after a factory reset was done than we do cases that require a factory reset to fix.<div><br></div><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Cisco SmartNet RMA<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>James Dust<br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, February 22, 2010 11:01 AM<br><b>To:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] 7940 IP Phones<o:p></o:p></span></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">We have some 7940 phones that do not respond to a factory reset.</span><span style="font-family: Arial, sans-serif; "><o:p></o:p></span></p><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Has anyone seen this before, and if so how</span><span lang="EN-GB" style="font-family: Arial, sans-serif; "><span class="Apple-converted-space"> </span></span><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">did you get around it?</span><span style="font-family: Arial, sans-serif; "><o:p></o:p></span></p><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Regards</span><span style="font-family: Arial, sans-serif; "><o:p></o:p></span></p><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">James Dust<br>Team Leader<br>ICT Network Infrastructure & Communications Department<br>Charles Stanley & Co Ltd<br>Tel: 020 7149 6314<br>Mob: 07989 491136<br>mailto:</span><span lang="EN-GB" style="font-family: Arial, sans-serif; "><span class="Apple-converted-space"> </span></span><span style="font-family: Arial, sans-serif; "><a href="mailto:james.dust@charles-stanley.co.uk" style="color: blue; text-decoration: underline; "><span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">james.dust@charles-stanley.co.uk</span></a></span><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "></span><span style="font-family: Arial, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 12pt; "><span style="font-family: Arial, sans-serif; "><br></span><strong><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(153, 204, 0); ">Consider the environment - Think before you print</span></strong><span style="font-size: 7.5pt; font-family: Arial, sans-serif; "><br></span><span style="font-size: 10pt; font-family: Arial, sans-serif; "><br></span><span style="font-size: 7.5pt; font-family: Arial, sans-serif; ">The contents of this email are confidential to the intended recipient and may not be disclosed. 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We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br><br>Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.charles-stanley.co.uk/contact-us/disclosure/" title="http://www.charles-stanley.co.uk/contact-us/disclosure/" style="color: blue; text-decoration: underline; "><span style="font-size: 7.5pt; ">http://www.charles-stanley.co.uk/contact-us/disclosure/</span></a></span><o:p></o:p></p></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><br class="webkit-block-placeholder"></div><hr size="1"><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><br class="webkit-block-placeholder"></div><p style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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