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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am not handling them based on their length but now that my boss has requested that I add an additional single digit option (I only had 1 before and it went to the same as my timeout so I never knew it was broken I also did not write the original script) and my ticket number length is going to be increasing soon I will need the script to understand inputs of various length.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hopefully I answered what you are asking?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Matthew Loraditch, CCNA</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tanner Ezell [mailto:tanner.ezell@gmail.com] <br><b>Sent:</b> Thursday, February 25, 2010 10:32 AM<br><b>To:</b> Matthew Loraditch<br><b>Cc:</b> Robben, John; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Get Digit Step not working correctly?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Curious,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>How are you handling them based on their length and why are you handling them like that?<o:p></o:p></p><div><p class=MsoNormal>On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Thanks, it appears that if I set my length for the get digit to 5 it only collects the digits to memory if there are 5.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>In searching the netpro forums it appears people have to had to create successive get digit steps and then concantenate the digits to deal with situations like this.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="https://supportforums.cisco.com/message/345208#345208" target="_blank">https://supportforums.cisco.com/message/345208#345208</a> They are referring CUE scripting but it’s same basic principles AFAIK</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>I guess I’m going to have to figure that out since my ticket system is going roll over to 100000 and 6 digit ticket numbers soon</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#003366'><img border=0 width=225 height=105 id="_x0000_i1025" src="cid:image001.jpg@01CAB606.D0EC5A50" alt="Description: cid:image001.jpg@01C95158.4441E1B0"></span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Matthew Loraditch, CCNA</span></b><span style='color:black'><br>1965 Greenspring Drive</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com" target="_blank"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Robben, John [mailto:<a href="mailto:JRobben@naic.org" target="_blank">JRobben@naic.org</a>] <br><b>Sent:</b> Thursday, February 25, 2010 10:11 AM<br><b>To:</b> Matthew Loraditch<br><b>Subject:</b> RE: [cisco-voip] Get Digit Step not working correctly?</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img border=0 width=542 height=390 id="_x0000_i1026" src="cid:image002.jpg@01CAB606.D0EC5A50"><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Thursday, February 25, 2010 8:27 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Get Digit Step not working correctly?</span><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I am using a get digit step as a menu since I need to take variable length input. Users can pick an option or enter a ticket number (up to 5 digits), the single digit options are not working. I am using nested Ifs to handle the single digits.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My comparison is If TicketNum == “1” and so on for other options<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is that correct?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>When I do a reactive debug and enter either of my single digits instead of going to those options I go to the timeout option.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Has anyone else seen this? What could I be missing?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Matthew Loraditch, CCNA</span></b><span style='color:black'><br>1965 Greenspring Drive</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com" target="_blank"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" align=center></div><p><strong>CONFIDENTIALITY NOTICE This message and any attachments are from the NAIC and are intended only for the addressee. Information contained herein is confidential, and may be privileged or exempt from disclosure pursuant to applicable federal or state law. This message is not intended as a waiver of the confidential, privileged or exempted status of the information transmitted. Unauthorized forwarding, printing, copying, distribution or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or by calling the NAIC Help Desk at (816)783-8500. </strong><o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><br>-- <br>Regards,<br>Tanner Ezell<o:p></o:p></p></div></div></body></html>