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whatever your final solution make sure to document and share the
dependence among your organization. In working with support teams I
experience first hand that most customers think nothing of rebooting
voicemail servers in the middle of the day. If you finalize on using
Unity that would result in a 911 outage.<br>
<br>
We frequently see tremendous dissatisfaction caused by differing
service level agreements or service level expectations between services
and the products or components delivering those services. <br>
<br>
/wes<br>
<br>
On Thursday, February 25, 2010 9:17:26 AM, H, Tim
<a class="moz-txt-link-rfc2396E" href="mailto:TimH@trstone.com"><TimH@trstone.com></a> wrote:<br>
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<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Yea,
I sent it to HR and letting them sort it out </span><span
style="font-size: 11pt; font-family: Wingdings; color: rgb(31, 73, 125);">J</span><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">
All
very good ideas though. Appreciate the feedback.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Instead
of using the complicated Unity solution, think I’ll leverage
our UCCX environment. Think it will be much easier.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Thanks
again!<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Tim<o:p></o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, February 25, 2010 9:05 AM<br>
<b>To:</b> Wes Sisk<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 911 Calls<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">Agreed.
I would also add that you should get executive approval as
well from someone in your organization who fully understands the
ramifications
of what has been done.<br>
<br>
In our instance, we had our Campus Community Police request/approve the
changes.<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Wes Sisk" <a class="moz-txt-link-rfc2396E" href="mailto:wsisk@cisco.com"><wsisk@cisco.com></a><br>
To: "Steve Sarrick" <a class="moz-txt-link-rfc2396E" href="mailto:ssarrick@drsllc.net"><ssarrick@drsllc.net></a><br>
Cc: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada
Eastern<br>
Subject: Re: [cisco-voip] 911 Calls<br>
<br>
very creative solutions. please consider checking with your local laws
as
well. some areas have laws that specifically prevent 911 intercept and
require it route immediately out to emergency services.<br>
<br>
/wes<br>
<br>
On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick <a
moz-do-not-send="true" href="mailto:ssarrick@drsllc.net"
target="_blank"><ssarrick@drsllc.net></a>
wrote:<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">We
route to Unity first playing a message that says “you have
dialed 911, if this is an emergency stay on the line, otherwise hang
up”.
There are blogs out there how to do it, I can find it for you if you
want to go
this route. 9911 goes out normal.</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span><span
style="color: black;"><o:p></o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">
<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>H, Tim<br>
<b>Sent:</b> Wednesday, February 24, 2010 5:54 PM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 911 Calls</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">All,</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">Lately
we've been seeing more and more 911 calls go out of our
building by "accident." None of our route patterns have changed
lately. I'm not sure why this could be happening. A couple of
questions.</span><span style="color: black;"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">1.
Is there a good way to prevent this from happening? Is anyone
else doing anything special to prevent this?</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">2. I'm
trying to find a way to report on the 911 calls and am
unable to find a report that will accommodate my needs. Does anyone
know
of reports to run for this?</span><span style="color: black;"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">Thanks,</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">Tim</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
<pre style="text-align: center;"><span style="color: black;">
<hr align="center" size="4" width="90%">
</span></pre>
<pre><span style="color: black;"><o:p> </o:p></span></pre>
<pre><span style="color: black;">_______________________________________________<o:p></o:p></span></pre>
<pre><span style="color: black;">cisco-voip mailing list<o:p></o:p></span></pre>
<pre><span style="color: black;"><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></pre>
<pre><span style="color: black;"><a moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></pre>
<pre><span style="color: black;"> <o:p></o:p></span></pre>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
<br>
_______________________________________________ cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <o:p></o:p></span></p>
</div>
</div>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
</blockquote>
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