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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Wes,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>How would I set the above parameter to true?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim </span></b><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p></o:p></span></i></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b>Sent:</b> Thursday, February 25, 2010 1:51 PM<br>
<b>To:</b> H, Tim<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 Calls<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>That is possible. All CDR's may not be logged.
By default:<br>
<br>
CDR Logs calls with 0 duration is set to false. This means that calls
that do not connect or calls that disconnect for normal reasons such as a user
hanging up will not be logged into CDR. Any call that disconnects with an
abnormal cause code will be logged. Keep in mind it is 'connect' in CM's
visibility. On ISDN/PRI trunks CM has visibility into answer
supervision. On analog trunks CM does not have any visibility into answer
supervision.<br>
<br>
If a user dials 911 and hangs up before answer or immediately after answer then
the call will not be logged in CDR. The only ways to identify that call
are (1) set the above parameter to true (2) review CM SDI or SDL traces from
the time of the incident.<br>
<br>
/Wes<br>
<br>
On Thursday, February 25, 2010 10:47:54 AM, H, Tim <a
href="mailto:TimH@trstone.com"><TimH@trstone.com></a> wrote:<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yea, I think I’ll use UCCX instead. It’s HA and is rarely
down for anything, otherwise our business stops!</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On another note, I’ve been looking frantically through my CDR
reports and I cannot find anywhere where 911 calls originated from our
system. Am I missing something here? Does anyone have any direction
as to what report I should run and sort by?</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m skeptical that someone else out there is masking 911 calls
with our numbers.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Any help is appreciated.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim </span></b><o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Thursday, February 25, 2010 10:30 AM<br>
<b>To:</b> H, Tim<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 911 Calls</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>whatever your final solution make sure to document and share
the dependence among your organization. In working with support teams I
experience first hand that most customers think nothing of rebooting voicemail
servers in the middle of the day. If you finalize on using Unity that
would result in a 911 outage.<br>
<br>
We frequently see tremendous dissatisfaction caused by differing service level
agreements or service level expectations between services and the products or
components delivering those services. <br>
<br>
/wes<br>
<br>
On Thursday, February 25, 2010 9:17:26 AM, H, Tim <a
href="mailto:TimH@trstone.com"><TimH@trstone.com></a> wrote:<br>
<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yea, I sent it to HR and letting them sort it out </span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>
All very good ideas though. Appreciate the feedback.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Instead of using the complicated Unity solution, think I’ll
leverage our UCCX environment. Think it will be much easier.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks again!</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim</span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, February 25, 2010 9:05 AM<br>
<b>To:</b> Wes Sisk<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 911 Calls</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Agreed.
I would also add that you should get executive approval as well from someone in
your organization who fully understands the ramifications of what has been
done.<br>
<br>
In our instance, we had our Campus Community Police request/approve the
changes.<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Wes Sisk" <a href="mailto:wsisk@cisco.com"><wsisk@cisco.com></a><br>
To: "Steve Sarrick" <a href="mailto:ssarrick@drsllc.net"><ssarrick@drsllc.net></a><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] 911 Calls<br>
<br>
very creative solutions. please consider checking with your local laws as
well. some areas have laws that specifically prevent 911 intercept and
require it route immediately out to emergency services.<br>
<br>
/wes<br>
<br>
On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick <a
href="mailto:ssarrick@drsllc.net" target="_blank"><ssarrick@drsllc.net></a>
wrote:<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We route to Unity first playing a message that says “you have
dialed 911, if this is an emergency stay on the line, otherwise hang up”.
There are blogs out there how to do it, I can find it for you if you want to go
this route. 9911 goes out normal.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>H, Tim<br>
<b>Sent:</b> Wednesday, February 24, 2010 5:54 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 911 Calls</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>All,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Lately
we've been seeing more and more 911 calls go out of our building by
"accident." None of our route patterns have changed
lately. I'm not sure why this could be happening. A couple of
questions.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>1.
Is there a good way to prevent this from happening? Is anyone else doing
anything special to prevent this?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>2. I'm
trying to find a way to report on the 911 calls and am unable to find a report
that will accommodate my needs. Does anyone know of reports to run for
this?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Thanks,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Tim</span><o:p></o:p></p>
</div>
<pre style='text-align:center'> <o:p></o:p></pre><pre style='text-align:
center'> <o:p></o:p></pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><br>
<br>
_______________________________________________ cisco-voip mailing list <a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</span><o:p></o:p></p>
</div>
<pre> <o:p></o:p></pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
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