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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>A large campus with 10,000 users can have 10-12 false positives
a day…tough balance though..but at least with CER or RedSky or billing software
alert you know what entension dialed it, can get alerts and send your onsite
medical staff…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jonathan
Charles<br>
<b>Sent:</b> Friday, February 26, 2010 1:47 PM<br>
<b>To:</b> Dennis Heim<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 Calls<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I would rather have false 911
calls then introduce a delay in the routing of an emergency call....<br>
<br>
Just change your access code to 8.<br>
<br>
<br>
Jonathan<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Feb 26, 2010 at 12:25 PM, Dennis Heim <<a
href="mailto:Dennis.Heim@cdw.com">Dennis.Heim@cdw.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>You safest bet is to utilizing an
inter-digit (t.302 delay).</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>911 & 911?, so when you dial 911 it
will wait to see if you are going to enter another digit. Also make sure urgent
priority is not checked. That can help reduce accidental 911 calls. I’d
rather have false 911 calls then have my butt on the line for unity failing,
etc.</span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;color:#1F497D'>317.694.6070 Cell</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
target="_blank" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" target="_blank" title="http://www.berbee.com/">www.berbee.com</a></span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, February 26, 2010 1:06 PM<br>
<b>To:</b> Jonathan Charles<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt'><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt'>Subject:</span></b><span
style='font-size:10.0pt'> Re: [cisco-voip] 911 Calls<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>I think you hit the nail on the head on
two points:</span><o:p></o:p></p>
<ul type=disc>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>you have to
be aware of the 911 legislation in your area</span><o:p></o:p></li>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>how many
"points of failure" are you adding</span><o:p></o:p></li>
</ul>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:10.0pt;color:black'>The list brings of many options and
examples, you have to be aware of the ramifications of these examples and see
if they fit.<br>
<br>
I for one, would not want to introduce anything outside of the native phone
system into 911 call handling. But that's just me....<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com"
target="_blank">jonvoip@gmail.com</a>><br>
To: "Steve Sarrick" <<a href="mailto:ssarrick@drsllc.net"
target="_blank">ssarrick@drsllc.net</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Friday, February 26, 2010 1:00:22 PM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] 911 Calls<br>
<br>
Just out of curiosity, but what are the legal ramifications of this?<br>
<br>
You are technically interfering with the routing of an emergency services
request and could run into some pretty serious legal jeopardy (at minimum
serious civil liability if Unity goes down....)<br>
<br>
In IL the installer of the phone system is legally responsible for the routing
of 911 calls (both the 911 and the X.911 pattern (X being the access code).... <br>
<br>
<br>
<a href="http://www.redskytech.com/documents/E-911_Enacted_Legislation.pdf"
target="_blank">http://www.redskytech.com/documents/E-911_Enacted_Legislation.pdf</a><br>
<br>
<br>
<br>
Jonathan</span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>On Wed, Feb 24, 2010 at 5:28 PM, Steve
Sarrick <<a href="mailto:ssarrick@drsllc.net" target="_blank">ssarrick@drsllc.net</a>>
wrote:</span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>We route to Unity first playing a
message that says “you have dialed 911, if this is an emergency stay on the
line, otherwise hang up”. There are blogs out there how to do it, I can
find it for you if you want to go this route. 9911 goes out normal.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:black'>From:</span></b><span style='font-size:
10.0pt;color:black'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>H, Tim<br>
<b>Sent:</b> Wednesday, February 24, 2010 5:54 PM</span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'><br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:black'>Subject:</span></b><span style='font-size:
10.0pt;color:black'> [cisco-voip] 911 Calls</span><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>All,</span><o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>Lately we've been seeing more and more 911
calls go out of our building by "accident." None of our route
patterns have changed lately. I'm not sure why this could be
happening. A couple of questions.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>1. Is there a good way to prevent this
from happening? Is anyone else doing anything special to prevent this?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>2. I'm trying to find a way to report
on the 911 calls and am unable to find a report that will accommodate my
needs. Does anyone know of reports to run for this?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>Thanks,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>Tim</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:10.0pt;color:black'><br>
_______________________________________________<br>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'><br>
<br>
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