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<p class="MsoNormal"><span style="color:#1F497D">Is this what you are looking for?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.cisco.com/application/pdf/paws/13919/call_holding.pdf">http://www.cisco.com/application/pdf/paws/13919/call_holding.pdf</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I set this up years ago and assume it still applies in recent versions of Unity and Unity Connection.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>H, Tim<br>
<b>Sent:</b> Wednesday, March 03, 2010 3:31 PM<br>
<b>To:</b> Lelio Fulgenzi; Fred M. Dailey<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">You all having any instructions on how this would be done? I’m using Unity 4.2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#1F497D">Tim </span></b><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, March 03, 2010 4:07 PM<br>
<b>To:</b> Fred M. Dailey<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black">Do you have Unity or Unity Connection? A call handler can automatically put someone on hold. It makes for a very effective queuing
system. The only thing wrong with it is that you can't limit the number of people on hold, so it can use up all your voice mail ports.
<br>
<br>
But in a pinch, it works like a charm.<br>
<br>
BTW: I asked the Connection team about putting in port limits so we can use it as a simple queuing app and they said the IPCC BU might get mad. ;)<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <fmdailey@ccis.edu><br>
To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Is there a feature or method that would put incoming calls to an extension on hold if the extension is busy?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">We are running CCM 6.1.3b<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Trying to develop a poor mans calling queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">Fred Dailey</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">Network Engineer-Telephony</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">Technology Services</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">Columbia College</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">Columbia, MO 65216</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">573-875-7308</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black"><br>
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
<o:p></o:p></span></p>
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