<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Do you have Unity or Unity Connection? A call handler can automatically put someone on hold. It makes for a very effective queuing system. The only thing wrong with it is that you can't limit the number of people on hold, so it can use up all your voice mail ports. <br><br>But in a pinch, it works like a charm.<br><br>BTW: I asked the Connection team about putting in port limits so we can use it as a simple queuing app and they said the IPCC BU might get mad. ;)<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><br>----- Original Message -----<br>From: "Fred M. Dailey" <fmdailey@ccis.edu><br>To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] AutoMagically putting a call on hold<br><br>
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<p class="MsoNormal">Is there a feature or method that would put incoming calls
to an extension on hold if the extension is busy?</p>
<p class="MsoNormal">We are running CCM 6.1.3b</p>
<p class="MsoNormal">Trying to develop a poor mans calling queue.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">Fred
Dailey</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">Network
Engineer-Telephony</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">Technology
Services</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">Columbia
College</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">Columbia,
MO 65216</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";">573-875-7308</span></p>
<p class="MsoNormal"> </p>
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