<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>look at the Call Handler transfer settings. make it supervised transfer, then there should be a drop down menu about putting the user on hold (always, never, ask - or something like that).<br><br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><br>----- Original Message -----<br>From: "Tim H" <TimH@trstone.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca>, "Fred M. Dailey" <fmdailey@ccis.edu><br>Cc: cisco-voip@puck.nether.net<br>Sent: Wednesday, March 3, 2010 4:30:40 PM GMT -05:00 US/Canada Eastern<br>Subject: RE: [cisco-voip] AutoMagically putting a call on hold<br><br>
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">You all having any instructions
on how this would be done? I’m using Unity 4.2</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks,</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><b><span style="color: rgb(31, 73, 125);">Tim </span></b><i><span style="font-size: 8pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);"></span></i></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, March 03, 2010 4:07 PM<br>
<b>To:</b> Fred M. Dailey<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">Do you have Unity or Unity Connection? A call handler can
automatically put someone on hold. It makes for a very effective queuing
system. The only thing wrong with it is that you can't limit the number of
people on hold, so it can use up all your voice mail ports. <br>
<br>
But in a pinch, it works like a charm.<br>
<br>
BTW: I asked the Connection team about putting in port limits so we can use it
as a simple queuing app and they said the IPCC BU might get mad. ;)<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <fmdailey@ccis.edu><br>
To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
<br>
</span><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;">Is there a feature or method that
would put incoming calls to an extension on hold if the extension is busy?</span></p>
<p class="MsoNormal"><span style="color: black;">We are running CCM 6.1.3b</span></p>
<p class="MsoNormal"><span style="color: black;">Trying to develop a poor mans
calling queue.</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Fred Dailey</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Network Engineer-Telephony</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Technology Services</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia College</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia, MO 65216</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">573-875-7308</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip </span></p>
</div>
</div>
</div></body></html>