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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We tell our callers their position in the queue. We only use one queue. We don’t take callers out the queue and put them back or anything like that.<o:p></o:p></p><p class=MsoNormal>How could a caller possibly be 4<sup>th</sup> then the next caller and then the 3<sup>rd</sup> caller in queue? Are there actions that can change this? I am not setting priorities on calls or manipulating them in any way that I know would change their position.<o:p></o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:black'>Matthew Loraditch, CCNA</span></b><span style='color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>