<html><body bgcolor="#FFFFFF"><div>Do you maybe have a goto step that's inadvertently looping the caller out of the queue and back in to the queue in a different place? For example, maybe back to the select resource step outside/above the queue branch?<br><br><div>Sent from a mobile device with very tiny touchscreen input keys. Please excuse my typos.</div></div><div><br>On Mar 5, 2010, at 2:18 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal">We tell our callers their position in the queue. We only use one queue. We don’t take callers out the queue and put them back or anything like that.<o:p></o:p></p><p class="MsoNormal">How could a caller possibly be 4<sup>th</sup> then the next caller and then the 3<sup>rd</sup> caller in queue? Are there actions that can change this? I am not setting priorities on calls or manipulating them in any way that I know would change their position.<o:p></o:p></p><p class="MsoNormal">Thanks!<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCNA</span></b><span style="color:black"><br>1965 Greenspring Drive<o:p></o:p></span></p><p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/"><span style="color:black">www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></body></html>