how many agents? could two calls have been taken before the oldest caller got there position in the queue that said they were now 2nd in the queue?<div><br></div><div>could be a script issue, but I'm very limited in my scripting knowledge.<br>
<div><br></div><div>Scott<br><br><div class="gmail_quote">On Fri, Mar 5, 2010 at 12:18 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal">We tell our callers their position in the queue. We only use one queue. We don’t take callers out the queue and put them back or anything like that.</p>
<p class="MsoNormal">How could a caller possibly be 4<sup>th</sup> then the next caller and then the 3<sup>rd</sup> caller in queue? Are there actions that can change this? I am not setting priorities on calls or manipulating them in any way that I know would change their position.</p>
<p class="MsoNormal">Thanks!</p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p><p class="MsoNormal"><b><span style="color:black">Matthew Loraditch, CCNA</span></b><span style="color:black"><br>
1965 Greenspring Drive</span></p><p class="MsoNormal"><span style="color:black">Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com/" target="_blank"><span style="color:black">www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span></p>
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