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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So I’m getting the major run-around from
TAC/Licensing/MP-Upgrades and I’m about ready to strangle someone at
Cisco….maybe you guys have some ideas on where to go and what to say.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here’s the 411<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We purchased CUCM back in the 3.3 days (back when it was
still on the same server/OS as CUCM). Since then we’ve used the PUT
tool to get all our upgrades and are now on version 6.1. Somewhere in
there they never sent us media and PAK keys for the 5CALs that come with CUCM
for IPCC (now UCCX). We are now at the stage where we’d like to
start trying out UCCX and using it in our environment. I went out and
bought a nice and shiny MCS server with the right OS installed UCCX 7.0.
however I do not have any uccx licensing for my free 5cals. I’m
still sitting here with a PAK key for ICPP 3.5.3 which does not seem to work on
the PAK key tool and the people there are completely unhelpful.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The bottom line is, as far as I understand it, I am owed 5
client licenses for UCCX because of my CUCM ownership, however somewhere in the
PUT upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM
upgrades and the licenses for that. Which, had I known what UCCX was, or
even cared back then I should have pursued it. However, now that I want
to use it, nobody at Cisco seems to know how to help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So the question is, how do I get the UCCX 7.0 license so
that I can use it with my CUCM?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This seems a lot harder than it should be…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>JM<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
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