Keep in mind, the 5 UCCx agent licenses and server node licenses are promotional licenses that were entitled to 'new' UCM purchases somewhere in the UCM 4.x versions. Even though you had/have UCCx 3.5 licenses, unless you maintained a SAU/SASU contract on those licenses, you would not be entitled to the upgrade. At one time Cisco was shipping UCCx licenses, even with upgrades, but I've personally haven't seen that happen in quite awhile. Probably not what you wanted to hear, but that's most likely the position they're going to take.<br>
<br>Sorry if I'm repeating what someone else has already posted.<br><br><div class="gmail_quote">On Mon, Mar 8, 2010 at 12:24 PM, Madziarczyk, Jonathan <span dir="ltr"><<a href="mailto:JMad@cityofevanston.org">JMad@cityofevanston.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">So I’m getting the major run-around from
TAC/Licensing/MP-Upgrades and I’m about ready to strangle someone at
Cisco….maybe you guys have some ideas on where to go and what to say.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Here’s the 411</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">We purchased CUCM back in the 3.3 days (back when it was
still on the same server/OS as CUCM). Since then we’ve used the PUT
tool to get all our upgrades and are now on version 6.1. Somewhere in
there they never sent us media and PAK keys for the 5CALs that come with CUCM
for IPCC (now UCCX). We are now at the stage where we’d like to
start trying out UCCX and using it in our environment. I went out and
bought a nice and shiny MCS server with the right OS installed UCCX 7.0.
however I do not have any uccx licensing for my free 5cals. I’m
still sitting here with a PAK key for ICPP 3.5.3 which does not seem to work on
the PAK key tool and the people there are completely unhelpful.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">The bottom line is, as far as I understand it, I am owed 5
client licenses for UCCX because of my CUCM ownership, however somewhere in the
PUT upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM
upgrades and the licenses for that. Which, had I known what UCCX was, or
even cared back then I should have pursued it. However, now that I want
to use it, nobody at Cisco seems to know how to help.</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">So the question is, how do I get the UCCX 7.0 license so
that I can use it with my CUCM?</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">This seems a lot harder than it should be…</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">JM</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
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