<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>Part of the new Cisco/Microsoft Joint Venture. <grin> Somone one her was saying that my comments about licensing were unfounded. Oh well.</DIV>
<DIV> </DIV>
<DIV>It took me 5 weeks to get DPMS licenses with the sales group giving me a daily update. I found there was nothing I could do but wait.</DIV>
<DIV> </DIV>
<DIV>Good Luck. </DIV>
<DIV> </DIV>
<DIV>> On Mon, Mar 8, 2010 at 1:24 PM, Madziarczyk, Jonathan<BR>> <<A href="http://us.mc800.mail.yahoo.com/mc/compose?to=JMad@cityofevanston.org" ymailto="mailto:JMad@cityofevanston.org">JMad@cityofevanston.org</A>> wrote:<BR>>> So I'm getting the major run-around from TAC/Licensing/MP-Upgrades and I'm<BR>>> about ready to strangle someone at Cisco....maybe you guys have some ideas on<BR>>> where to go and what to say.<BR><BR>--- On <B>Mon, 3/8/10, Tanner Ezell <I><tanner.ezell@gmail.com></I></B> wrote:<BR></DIV>
<BLOCKQUOTE style="BORDER-LEFT: rgb(16,16,255) 2px solid; PADDING-LEFT: 5px; MARGIN-LEFT: 5px"><BR>From: Tanner Ezell <tanner.ezell@gmail.com><BR>Subject: Re: [cisco-voip] So how do i get my 5licenses for UCCX with CUCM?<BR>To: "Madziarczyk, Jonathan" <JMad@cityofevanston.org><BR>Cc: cisco-voip@puck.nether.net<BR>Date: Monday, March 8, 2010, 1:48 PM<BR><BR>
<DIV class=plainMail>Anytime.<BR><BR>On Mon, Mar 8, 2010 at 2:38 PM, Madziarczyk, Jonathan<BR><<A href="http://us.mc800.mail.yahoo.com/mc/compose?to=JMad@cityofevanston.org" ymailto="mailto:JMad@cityofevanston.org">JMad@cityofevanston.org</A>> wrote:<BR>> Tanner, have I mentioned lately that you rock!<BR>><BR>> Thanks, I'll give this a shot!<BR>><BR>> -----Original Message-----<BR>> From: Tanner Ezell [mailto:<A href="http://us.mc800.mail.yahoo.com/mc/compose?to=tanner.ezell@gmail.com" ymailto="mailto:tanner.ezell@gmail.com">tanner.ezell@gmail.com</A>]<BR>> Sent: Monday, March 08, 2010 1:29 PM<BR>> To: Madziarczyk, Jonathan<BR>> Cc: <A href="http://us.mc800.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>> Subject: Re: [cisco-voip] So how do i get my 5licenses for UCCX with CUCM?<BR>><BR>> <A
href="https://supportforums.cisco.com/message/1047192" target=_blank>https://supportforums.cisco.com/message/1047192</A><BR>><BR>> On Mon, Mar 8, 2010 at 1:24 PM, Madziarczyk, Jonathan<BR>> <<A href="http://us.mc800.mail.yahoo.com/mc/compose?to=JMad@cityofevanston.org" ymailto="mailto:JMad@cityofevanston.org">JMad@cityofevanston.org</A>> wrote:<BR>>> So I'm getting the major run-around from TAC/Licensing/MP-Upgrades and I'm<BR>>> about ready to strangle someone at Cisco....maybe you guys have some ideas on<BR>>> where to go and what to say.<BR>>><BR>>><BR>>><BR>>> Here's the 411<BR>>><BR>>><BR>>><BR>>> We purchased CUCM back in the 3.3 days (back when it was still on the same<BR>>> server/OS as CUCM). Since then we've used the PUT tool to get all our<BR>>> upgrades and are now on version 6.1. Somewhere in there they never sent us<BR>>> media
and PAK keys for the 5CALs that come with CUCM for IPCC (now UCCX).<BR>>> We are now at the stage where we'd like to start trying out UCCX and using<BR>>> it in our environment. I went out and bought a nice and shiny MCS server<BR>>> with the right OS installed UCCX 7.0. however I do not have any uccx<BR>>> licensing for my free 5cals. I'm still sitting here with a PAK key for ICPP<BR>>> 3.5.3 which does not seem to work on the PAK key tool and the people there<BR>>> are completely unhelpful.<BR>>><BR>>><BR>>><BR>>> The bottom line is, as far as I understand it, I am owed 5 client licenses<BR>>> for UCCX because of my CUCM ownership, however somewhere in the PUT<BR>>> upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM<BR>>> upgrades and the licenses for that. Which, had I known what UCCX was, or<BR>>> even cared back
then I should have pursued it. However, now that I want to<BR>>> use it, nobody at Cisco seems to know how to help.<BR>>><BR>>><BR>>><BR>>> So the question is, how do I get the UCCX 7.0 license so that I can use it<BR>>> with my CUCM?<BR>>><BR>>><BR>>><BR>>> This seems a lot harder than it should be...<BR>>><BR>>><BR>>><BR>>> JM<BR>>><BR>>><BR>>><BR>>> _______________________________________________<BR>>> cisco-voip mailing list<BR>>> <A href="http://us.mc800.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>>> <A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>>><BR>>><BR>><BR>><BR>><BR>> --<BR>> Regards,<BR>> Tanner
Ezell<BR>><BR><BR><BR><BR>-- <BR>Regards,<BR>Tanner Ezell<BR><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="http://us.mc800.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></DIV></BLOCKQUOTE></td></tr></table>