<HTML>
<HEAD>
<TITLE>Re: [cisco-voip] Can the group recommend best 3rd party call detailrecords software</TITLE>
</HEAD>
<BODY>
<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I would say this of course, but may be worth taking a look at Arc Precision as well (full disclosure – I’m with Arc Solutions)<BR>
<BR>
There’s some neat options, but the main thing is that its a SaaS based offering, so there’s a minimal setup cost for customers, and you can manage it as you deem appropriate. It also has full integration with the Arc Premium attendant consoles as well, if you want to start unifying your directory information<BR>
<BR>
<a href="http://www.arcsolutions.com/uk/solutions/products/arc_precision.aspx">http://www.arcsolutions.com/uk/solutions/products/arc_precision.aspx</a><BR>
<BR>
Thanks<BR>
-- <BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'><FONT COLOR="#031580"><FONT FACE="Arial Bold">Bennie Grant<BR>
</FONT></FONT></SPAN><FONT COLOR="#031580"><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'><I>VP - Operations<BR>
</I></SPAN></FONT></FONT><FONT FACE="Arial Bold"><SPAN STYLE='font-size:11pt'>Arc Solutions (International) Inc<BR>
</SPAN></FONT><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'>Part of the Mettoni group | </SPAN></FONT></FONT></FONT><FONT SIZE="1"><FONT FACE="Arial"><SPAN STYLE='font-size:8pt'><FONT COLOR="#1033F8">www.mettoni.com<BR>
</FONT></SPAN></FONT></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><HR ALIGN=CENTER SIZE="3" WIDTH="95%"><B>From: </B>Faye Day <<a href="fday@wilson-co.com">fday@wilson-co.com</a>><BR>
<B>Date: </B>Tue, 9 Mar 2010 21:13:23 -0000<BR>
<B>To: </B><<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><BR>
<B>Subject: </B>Re: [cisco-voip] Can the group recommend best 3rd party call detailrecords software<BR>
<BR>
I second the recommendation for ISI’s Infortel. We’ve been using it for app 6 years. Good, solid product.<BR>
<BR>
<BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'><B>Faye Day<BR>
</B></SPAN></FONT><SPAN STYLE='font-size:11pt'> <BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'>Wilson County Technology Services<BR>
Assistant Director<BR>
(252) 206-1024<BR>
(252) 265-5960 fax<BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'> <BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'>Opinions in this message may not represent the policy of Wilson County. Email correspondence to and from me, in connection with the transaction of public business, is subject to the North Carolina Public Records Law and may be disclosed to third parties.<BR>
</SPAN></FONT><SPAN STYLE='font-size:11pt'> <BR>
<BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'><B>From:</B> <a href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <B>On Behalf Of </B>Jason Aarons (US)<BR>
<B>Sent:</B> Tuesday, March 09, 2010 9:25 AM<BR>
<B>To:</B> Gregory Wenzel; <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><BR>
<B>Subject:</B> Re: [cisco-voip] Can the group recommend best 3rd party call detailrecords software<BR>
</SPAN></FONT></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'> <BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I liked InforTel, it was good for the money, but others might favor something else. They were the only cdr vendor at Networkers in 2001 and affordable compared to Mind CTI.<BR>
<BR>
<a href="http://www.isi-info.com/solutions/CiscoCallAccounting.htm">http://www.isi-info.com/solutions/CiscoCallAccounting.htm</a><BR>
<a href="http://www.mindcti.com/index.asp">http://www.mindcti.com/index.asp</a><BR>
<BR>
<BR>
<BR>
</SPAN><FONT SIZE="2"><SPAN STYLE='font-size:10pt'><B>From:</B> <a href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <B>On Behalf Of </B>Gregory Wenzel<BR>
<B>Sent:</B> Tuesday, March 09, 2010 9:13 AM<BR>
<B>To:</B> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><BR>
<B>Subject:</B> [cisco-voip] Can the group recommend best 3rd party call detailrecords software<BR>
</SPAN></FONT></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'> <BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'>what are some of the best 3rd party reporting software for cdr's available<BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'>ease of use, customized reporting, longevity etc<BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'> <BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'>
</SPAN></FONT>
<P ALIGN=CENTER>
<FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'><HR ALIGN=CENTER SIZE="1" WIDTH="100%"></SPAN></FONT>
<P>
<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'><B>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. <BR>
</B></SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
</SPAN></FONT>
<PRE>*************************************************************************
Please consider the environment before printing this e-mail
*************************************************************************
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager. http://www.mettoni.com
Mettoni Ltd
Registered in England and Wales: 4485956
9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
*************************************************************************
</PRE></BODY>
</HTML>