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<title>Re: [cisco-voip] Can the group recommend best 3rd party call
detailrecords software</title>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Tuesday, March 09, 2010 4:30 PM<br>
<b>To:</b> Faye Day; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Can the group recommend best 3rd party call detailrecords
software<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
would say this of course, but may be worth taking a look at Arc Precision as
well (full disclosure – I’m with Arc Solutions)<br>
<br>
There’s some neat options, but the main thing is that its a SaaS based
offering, so there’s a minimal setup cost for customers, and you can manage it
as you deem appropriate. It also has full integration with the Arc Premium
attendant consoles as well, if you want to start unifying your directory
information<br>
<br>
<a href="http://www.arcsolutions.com/uk/solutions/products/arc_precision.aspx">http://www.arcsolutions.com/uk/solutions/products/arc_precision.aspx</a><br>
<br>
Thanks<br>
-- <br>
</span><span style='font-size:11.0pt;font-family:"Arial Bold","serif";
color:#031580'>Bennie Grant<br>
</span><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#031580'>VP - Operations<br>
</span></i><span style='font-size:11.0pt;font-family:"Arial Bold","serif";
color:#031580'>Arc Solutions (International) Inc<br>
</span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#031580'>Part of the Mettoni group | </span><span style='font-size:8.0pt;
font-family:"Arial","sans-serif";color:#1033F8'>www.mettoni.com</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'>From: </span></b><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'>Faye Day <<a
href="fday@wilson-co.com">fday@wilson-co.com</a>><br>
<b>Date: </b>Tue, 9 Mar 2010 21:13:23 -0000<br>
<b>To: </b><<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] Can the group recommend best 3rd party call
detailrecords software<br>
<br>
I second the recommendation for ISI’s Infortel. We’ve been using it for app 6
years. Good, solid product.<br>
<br>
<br>
</span><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Faye
Day<br>
</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Wilson
County Technology Services<br>
Assistant Director<br>
(252) 206-1024<br>
(252) 265-5960 fax<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Opinions
in this message may not represent the policy of Wilson County. Email
correspondence to and from me, in connection with the transaction of public
business, is subject to the North Carolina Public Records Law and may be
disclosed to third parties.<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<br>
</span><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <a
href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jason Aarons (US)<br>
<b>Sent:</b> Tuesday, March 09, 2010 9:25 AM<br>
<b>To:</b> Gregory Wenzel; <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Can the group recommend best 3rd party call
detailrecords software<br>
</span><br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I liked
InforTel, it was good for the money, but others might favor something
else. They were the only cdr vendor at Networkers in 2001 and affordable
compared to Mind CTI.<br>
<br>
<a href="http://www.isi-info.com/solutions/CiscoCallAccounting.htm">http://www.isi-info.com/solutions/CiscoCallAccounting.htm</a><br>
<a href="http://www.mindcti.com/index.asp">http://www.mindcti.com/index.asp</a><br>
<br>
<br>
<br>
</span><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <a
href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Gregory Wenzel<br>
<b>Sent:</b> Tuesday, March 09, 2010 9:13 AM<br>
<b>To:</b> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Can the group recommend best 3rd party call
detailrecords software<br>
</span><br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span>what are some of the best 3rd party reporting software for cdr's
available<br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span>ease of use, customized reporting, longevity etc<br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<br>
</span><o:p></o:p></p>
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