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Tell your account team you need enhancement request CSCdw68639
addressed. In the mean time take a ~30 second recording of silence and
use it as a MoH source.<br>
<br>
/Wes<br>
<br>
On Wednesday, March 10, 2010 12:08:12 PM, Dailey, Fred M.
<a class="moz-txt-link-rfc2396E" href="mailto:fmdailey@ccis.edu"><fmdailey@ccis.edu></a> wrote:<br>
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<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thank you
Lelio, I have figured
it out. In summary:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">A CTI
Route Point is used to
transfer a DID to a Unity Call Handler<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The Call
Handler is setup for a
greeting then after the greeting to transfer to a subscriber.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The
Subscriber is setup as a
voice mail box for an extension on the target phone.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The
Transfer incoming calls on
the subscriber is set for supervised transfer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">After
greeting on the subscriber
is set to take message.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Works
good except for the MOH<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><a
moz-do-not-send="true"
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Lelio
Fulgenzi
[<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>] <br>
<b>Sent:</b> Tuesday, March 09, 2010 4:28 PM<br>
<b>To:</b> Dailey, Fred M.<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">As
we discussed:<br>
<br>
Call_Handler_A: will have the greeting you want (or blank if you
prefer) with
an after greeting action of "Transfer to" Call_Handler_B<br>
<br>
Call_Handler_B: will have a supervised transfer to subscriber XYZ, with
the
setting to put the user on hold.<br>
<br>
Call_Handler_B does not require an extension, since no one will be
dialing it,
however, for testing purposes, you can assign Call_Handler_B an
extension, and
dial your VM pilot, then Call_Handler_B extension and it will work.
Once it's
working as you wish, you can remove the extension and modify
Call_Handler_A as
required.<br>
<br>
Team viewer is located here: <a class="moz-txt-link-freetext" href="http://www.teamviewer.com/index.aspx">http://www.teamviewer.com/index.aspx</a><br>
<br>
You'll need the full version since we'll be looking at your workstation.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <a class="moz-txt-link-rfc2396E" href="mailto:fmdailey@ccis.edu"><fmdailey@ccis.edu></a><br>
To: "Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca"><lelio@uoguelph.ca></a><br>
Sent: Tuesday, March 9, 2010 4:34:51 PM GMT -05:00 US/Canada Eastern<br>
Subject: RE: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
<br>
<o:p></o:p></span></p>
<p class="SP8229430"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">Thanks
for the response to my puck-net query. I have been trying
to use this feature of Unity but have not had any success. I am running
Unity
5.x and the have setup a test call handler with supervised transfer to
a
subscriber extension. The Unity documentation states “<span
class="SC8237578"><span style="font-family: "Calibri","sans-serif";">Call
transfer settings specify how
Cisco Unity transfers calls from the automated attendant or a directory
handler to subscriber phones. (Note that transfer options do not apply
when an
outside caller or another subscriber dials a subscriber extension
directly.)” I
am not sure how to make this work with a normal subscriber extension
being
called directly without human intervention. i.e. being picked up by the
operator and transferred. The behavior of the call handler now is to
skip the
call transfer settings and go right to the greeting even when being
transferred
to from another call handler. I have also looked at CFB to a Call Park
but Call
Park is only able to handle one call on hold per Call Park extension. I
am
hoping your experience and expertise may be able to point me in the
right
direction. </span></span></span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span
style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span
style="color: black;"><o:p></o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">
Lelio Fulgenzi [<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>] <br>
<b>Sent:</b> Wednesday, March 03, 2010 3:07 PM<br>
<b>To:</b> Dailey, Fred M.<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold</span><span
style="color: black;"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">Do
you have Unity or Unity
Connection? A call handler can automatically put someone on hold. It
makes for
a very effective queuing system. The only thing wrong with it is that
you can't
limit the number of people on hold, so it can use up all your voice
mail ports.
<br>
<br>
But in a pinch, it works like a charm.<br>
<br>
BTW: I asked the Connection team about putting in port limits so we can
use it
as a simple queuing app and they said the IPCC BU might get mad. ;)<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <a class="moz-txt-link-rfc2396E" href="mailto:fmdailey@ccis.edu"><fmdailey@ccis.edu></a><br>
To: <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net">"cisco-voip@puck.nether.net"</a> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><br>
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;">Is there a feature
or method that
would put incoming calls to an extension on hold if the extension is
busy?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;">We are running CCM
6.1.3b<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;">Trying to develop a
poor mans
calling queue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Fred
Dailey</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Network
Engineer-Telephony</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Technology
Services</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia
College</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia,
MO 65216</span><span style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">573-875-7308</span><span
style="color: black;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: black;"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
_______________________________________________ cisco-voip mailing list
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style="color: black;"><o:p></o:p></span></p>
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