<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Yes, this will do what you want. The only issue with this (if it is an issue at all) is that all calls to that subscriber will be supervised. With the second call handler, only calls to the DID will be supervised.<br><br>Something to think about.....<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><br>----- Original Message -----<br>From: "Fred M. Dailey" <fmdailey@ccis.edu><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>Cc: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>Sent: Wednesday, March 10, 2010 12:08:12 PM GMT -05:00 US/Canada Eastern<br>Subject: RE: [cisco-voip] AutoMagically putting a call on hold<br><br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thank you Lelio, I have figured
it out. In summary:</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">A CTI Route Point is used to
transfer a DID to a Unity Call Handler</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The Call Handler is setup for a
greeting then after the greeting to transfer to a subscriber.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The Subscriber is setup as a
voice mail box for an extension on the target phone.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">The Transfer incoming calls on
the subscriber is set for supervised transfer.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">After greeting on the subscriber
is set to take message.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Works good except for the MOH</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><a href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml" target="_blank">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml</a></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Lelio Fulgenzi
[mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Tuesday, March 09, 2010 4:28 PM<br>
<b>To:</b> Dailey, Fred M.<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">As we discussed:<br>
<br>
Call_Handler_A: will have the greeting you want (or blank if you prefer) with
an after greeting action of "Transfer to" Call_Handler_B<br>
<br>
Call_Handler_B: will have a supervised transfer to subscriber XYZ, with the
setting to put the user on hold.<br>
<br>
Call_Handler_B does not require an extension, since no one will be dialing it,
however, for testing purposes, you can assign Call_Handler_B an extension, and
dial your VM pilot, then Call_Handler_B extension and it will work. Once it's
working as you wish, you can remove the extension and modify Call_Handler_A as
required.<br>
<br>
Team viewer is located here: http://www.teamviewer.com/index.aspx<br>
<br>
You'll need the full version since we'll be looking at your workstation.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <fmdailey@ccis.edu><br>
To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>
Sent: Tuesday, March 9, 2010 4:34:51 PM GMT -05:00 US/Canada Eastern<br>
Subject: RE: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
<br>
</span></p>
<p class="SP8229430"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: black;">Thanks for the response to my puck-net query. I have been trying
to use this feature of Unity but have not had any success. I am running Unity
5.x and the have setup a test call handler with supervised transfer to a
subscriber extension. The Unity documentation states “<span class="SC8237578"><span style="font-family: "Calibri","sans-serif";">Call transfer settings specify how
Cisco Unity transfers calls from the automated attendant or a directory
handler to subscriber phones. (Note that transfer options do not apply when an
outside caller or another subscriber dials a subscriber extension directly.)” I
am not sure how to make this work with a normal subscriber extension being
called directly without human intervention. i.e. being picked up by the
operator and transferred. The behavior of the call handler now is to skip the
call transfer settings and go right to the greeting even when being transferred
to from another call handler. I have also looked at CFB to a Call Park but Call
Park is only able to handle one call on hold per Call Park extension. I am
hoping your experience and expertise may be able to point me in the right
direction. </span></span></span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<div>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;"> Lelio Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> Wednesday, March 03, 2010 3:07 PM<br>
<b>To:</b> Dailey, Fred M.<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] AutoMagically putting a call on hold</span><span style="color: black;"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">Do you have Unity or Unity
Connection? A call handler can automatically put someone on hold. It makes for
a very effective queuing system. The only thing wrong with it is that you can't
limit the number of people on hold, so it can use up all your voice mail ports.
<br>
<br>
But in a pinch, it works like a charm.<br>
<br>
BTW: I asked the Connection team about putting in port limits so we can use it
as a simple queuing app and they said the IPCC BU might get mad. ;)<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Fred M. Dailey" <fmdailey@ccis.edu><br>
To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern<br>
Subject: [cisco-voip] AutoMagically putting a call on hold<br>
<br>
</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;">Is there a feature or method that
would put incoming calls to an extension on hold if the extension is busy?</span></p>
<p class="MsoNormal"><span style="color: black;">We are running CCM 6.1.3b</span></p>
<p class="MsoNormal"><span style="color: black;">Trying to develop a poor mans
calling queue.</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Fred Dailey</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Network Engineer-Telephony</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Technology Services</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia College</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">Columbia, MO 65216</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">573-875-7308</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
_______________________________________________ cisco-voip mailing list
cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip </span><span style="color: black;"></span></p>
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