<html><body bgcolor="#FFFFFF"><div>What build of 5.1.3 are you trying to upgrade from? Anything below 7101 will require a patch before being able to upgrade directly. </div><div><br></div><div>(could be slightly lower but our 5101 build needed the patch)<br><br>On 13 Mar 2010, at 00:19, "Louis Koekemoer (ZA)" <<a href="mailto:Louis.Koekemoer@za.didata.com">Louis.Koekemoer@za.didata.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
<div class="Section1">
<p class="MsoNormal">I’m having a problem at a customer upgrading 5.1.3 –
7.1.3. Done it twice already with a brand new 5.1.3-7.1.3 upgrade DVD. Logged
TAC case, but not having much luck.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">After going through the logs, I found the following. Any
ideas?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53
2010 cm-dbl-install.doActionL2Update DEBUG:
<--|<LVL::Debug><o:p></o:p></p>
<p class="MsoNormal">03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53
2010 cm-dbl-install DEBUG: cm-dbl-install [1]|<LVL::Debug><o:p></o:p></p>
<p class="MsoNormal">03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53
2010 cm-dbl-install DEBUG: <--|<LVL::Debug><o:p></o:p></p>
<p class="MsoNormal">03/13/2010 00:15:53 CCMInstall|Internal Error,
File:instMain.c:1416, Function: handlePhase(), Failed to exec command:
"/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot
/partB /usr/local/cm/script/7.1.3.20000-2/cm-dbl-install L2 PostInstall
7.1.3.20000-2 5.1.3.1000-12 /usr/local/cm/ /partB/usr/local/cm/
/common/log/install/capture.txt"|<LVL::Critical><o:p></o:p></p>
<p class="MsoNormal">03/13/2010 00:15:53 appmanager.sh|CCMInstall --upgrade
ERROR|<LVL::Error><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Louis Koekemoer</b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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