<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;"><DIV>Are you using Unity Server in clustering too? Issue one could be configuration or Exchange services issue. </DIV>
<DIV> </DIV>
<DIV>Did you try to open the user's mailbox via outlook web access and check for any e-mails (voice-mails actually) present there when they complained?</DIV>
<DIV> </DIV>
<DIV>You may go to Unity>> Report section and run the report for subscribers. That will give you information about messages received by the complaining subscribers.</DIV>
<DIV> </DIV>
<DIV>Issue 2#</DIV>
<DIV>If MWI is not lighting up all all, it could be configuration issue. Check for duplicate MWI on/off extensionsi CCM. </DIV>
<DIV> </DIV>
<DIV>MWI ports have access to subscriber's extension numbers</DIV>
<DIV> </DIV>
<DIV>Ensure MWI on/off extensions are added correctly in Unity.</DIV>
<DIV> </DIV>
<DIV>Also look at:</DIV><B><I><FONT face=Univers-BoldOblique size=1>
<P align=left>Subscribers > Subscriber Template > Messages Page</DIV></B></I></FONT><FONT face=Times-Roman size=2>
<P align=left>Use MWI for Message Notification</FONT><BR></DIV>
<P align=left>At times I've noted MWI issue with Unity which goes away with a Reboot, just in case if you can try..</DIV>
<P align=left> </DIV>
<P align=left><BR>--- On <B>Mon, 3/15/10, Ed Leatherman <I><ealeatherman@gmail.com></I></B> wrote:<BR></DIV>
<BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid"><BR>From: Ed Leatherman <ealeatherman@gmail.com><BR>Subject: Re: [cisco-voip] Unified Messaging problem voicemails not getting to users, mwi not working, voicemail errors<BR>To: "Gregory Wenzel" <gwenzit@gmail.com><BR>Cc: cisco-voip@puck.nether.net<BR>Date: Monday, March 15, 2010, 3:46 AM<BR><BR>
<DIV class=plainMail>Gregory,<BR><BR>If you haven't yet, look at the "Unity Architecture Overview" that you<BR>can download from www.ciscounitytools.com. It will help you figure out<BR>which part is broke. It does a good job of explaining what all the<BR>moving parts do.<BR><BR>Off the top of my head, have you re-run the permissions wizard since<BR>you added exchange servers and so forth? It sounds like a permission<BR>problem or a communications problem w/ exchange to me for both #1 and<BR>#2.<BR><BR><BR><BR><BR><BR>On Sat, Mar 13, 2010 at 7:13 AM, Gregory Wenzel <<A href="http://us.mc550.mail.yahoo.com/mc/compose?to=gwenzit@gmail.com" ymailto="mailto:gwenzit@gmail.com">gwenzit@gmail.com</A>> wrote:<BR>> I am hoping the group can point me in the right direction at the very least.<BR>><BR>> I have a cleint consultant who is setting up exchange 2007 in a paired<BR>> environment with CUCM. Everything was working fine (not sure what
changes<BR>> made this occur) up until a week ago when the following issues started<BR>> popping up<BR>><BR>> Problems 1 and 2 are the top priorty issues<BR>><BR>> This is what he sent me:<BR>><BR>> #1 -A number of users are not receiving their voicemails.<BR>><BR>> The people calling them leave messages, they just don’t arrive.<BR>><BR>> #2 -Other users have reported that their message indicator never lights.<BR>><BR>> When they check they get an error, then get their voicemails.<BR>><BR>> #3 -I believe that at least part of the problems are related to pairing with<BR>> our new exchange 2007 server.<BR>><BR>> I have users with mailboxes on both servers experiencing issue#1<BR>><BR>><BR>><BR>> _______________________________________________<BR>> cisco-voip mailing list<BR>> <A href="http://us.mc550.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net"
ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>> <A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>><BR>><BR><BR><BR><BR>-- <BR>Ed Leatherman<BR><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="http://us.mc550.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR></DIV></BLOCKQUOTE></td></tr></table><br>