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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hey Guys,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>So with the help of TAC we eventually got to the bottom of this
issue:<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Firstly, when I removed the command <b>voice call send-alert</b>,
I stopped getting ringback, but the caller would have to wait for about 20
seconds before hearing the disconnect/reorder tone.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Secondly, we established that call manager was sending progress instead
of an immediate disconnect on both dial-peers (10seconds on PUB and SUB
dial-peer) and after about 20 seconds, the caller would hear disconnect/reorder.&nbsp;
Actually what was happening was that the annunciator was playing the &#8220;the
number you have dialled is incorrect&#8221; or whatever the message is but for
some reason, the caller couldn&#8217;t hear the annunciator (prob codec or
something).&nbsp; It was playing this message once on each dial-peer.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>We traced it back to the MRGL that was assigned to the device
pool that the gateway is assigned to.&nbsp; The MRGL included the annunciator.&nbsp;
When we removed the MRGL from the device pool and reset, I got an immediate
disconnect from the gateway when i called an unassigned DDI.&nbsp; However in
my setup, all devices MRGL&#8217;s are assigned at the device pool level so I
couldn&#8217;t just remove it.&nbsp; I needed to create a new MRGL with no MRG&#8217;s
in it and assign it directly to each of the gateways.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I&#8217;ve never had this issue before but now that I&#8217;m
thinking about it, on other installations I may have assigned all the MRGL&#8217;s
directly to the devices and not at the device pool level so maybe that is the
difference.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>It&#8217;s one to chalk up to experience, hopefully it will help
someone.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks again for the help,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Neil<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

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