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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mike,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> I’m running into a very similar issue at a
customer and currently have a TAC case open. The slight difference on my issue
is that no specific phone being reset clears out the seized line. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ll make a note of updating the group when mine is resolved.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m running UCM 7.1.3-32900 and phone load 8.5.4SCCP<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Mike King<br>
<b>Sent:</b> Friday, March 19, 2010 12:47 PM<br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] Troubleshooting a shared line<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks Ryan,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Based on that information, I found the following documents:<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trace/3_0/trace.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trace/3_0/trace.html</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>So I'll have plenty of stuff to try next time. The
second one looks the best to me.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Mike<o:p></o:p></p>
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<p class=MsoNormal>On Fri, Mar 19, 2010 at 12:39 PM, Ryan Ratliff <<a
href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>CCM traces from all nodes that those phones register to
(including the vg224) will show you what device is doing what that triggers the
remote in use.<br>
<br>
-Ryan<o:p></o:p></p>
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<p class=MsoNormal><br>
On Mar 19, 2010, at 11:51 AM, Mike King wrote:<br>
<br>
We're running 7.1.3.10000-11, and I had a user call in with the following sceneriao.<br>
<br>
They have a line extension 2920, that is shared on 4 phones. 2 7941's, 1
7961, and 1 VG224 port (They plug a cordless phone into it)<br>
<br>
Recently (for the last month or so) the extension will show in use "the
light goes red", but none of them would be on the phone. They also said
when the light is red, nobody else can start a call on that extension.
The way they are fixing it has me puzzled.<br>
<br>
They say the unplug the 7961 (which has the light being red, so it's not the
active call) and plug it back in. That will make the light clear, and
they can use the phones for a while, till the light stays on again.<br>
<br>
What I'm looking for, is there a way to trace a DN? I.E. show which
device has the line siezed? I used to be able to do something like that
with my older PBX (It would print out all the phones that had an extension, and
what the various calls states the lines were in)<br>
<br>
Of course I'll have to wait for it to happen again, and I have a snarky
suspicion they aren't really hanging up that cordless phone, even though they
are swearing it's off, but I'd like to be able to figure out what
"device" has the line seized.<br>
<br>
Mike<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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