Ah, I didn't realize you were trying to queue multiple calls. Both Unity and UC have only basic queueing options. You can use a blind transfer, which as you initially discovered just releases the caller to the phone switch, which will play ringback. With a supervised transfer, the behavior is governed by the "if extension is busy setting". When the second call arrives, you can send the caller to a voicemail box, ask the caller to hold, or let the caller pick between those two choices. The catch with the holding, is that it isn't MOH, you're listening to UC and I think it prompts you every 30-60 seconds for whether or not you want to continue to hold. It isn't configurable.<div>
<br></div><div>If you need anything other than that, you'd need some sort contact center solution, as Mike mentioned.<br><br><div class="gmail_quote">On Wed, Mar 24, 2010 at 5:45 AM, Robin Clayton <span dir="ltr"><<a href="mailto:Robin.Clayton@rrca.org.uk" target="_blank">Robin.Clayton@rrca.org.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="margin:4px 4px 1px;font:10pt Tahoma">
<div>Ok, That sort of works,</div>
<div> </div>
<div>I get the call placed on hold music, and if it's not answered it hunts round and eventualy goes to the correct voicemail ( after fiddling a little )</div>
<div> </div>
<div> </div>
<div>BUT.....</div>
<div> </div>
<div>if there's two calls.</div>
<div> </div>
<div>1 Goes to the hunt, </div>
<div>2 gets placed on hold with no music and a message about the queue, eventualy it gets pusehd to the autoattendant???? </div>
<div> </div>
<div>So getting there but not quite..</div>
<div> </div>
<div>Rob</div><div>
<div> </div>
<div>===============================<br>Robin Clayton<br>Network Manager <br>Tel: 01228822075 </div>
<div> </div>
</div><div><img src="?ui=2&ik=0bec47aa63&view=att&th=127932eddcbb7b65&attid=0.1&disp=emb&realattid=0.0.1.1&zw" border="0"> <br><div><br><b><font face="Arial" color="#333333" size="4">Richard Rose Central Academy </font></b><font face="Arial" size="4"><br>
</font><b><font face="Arial" color="#333333" size="4">Edgehill Road </font></b><font face="Arial" size="4"><br>
</font><b><font face="Arial" color="#333333" size="4">Carlisle </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Cumbria </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">CA1 3SL </font></b><font face="Arial" size="4"><br>
<br></font><b><font face="Arial" color="#333333" size="4">Tel: 01228 822060 </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Fax: 01228 822061 </font></b><br><font face="Arial" size="4"><br>
</font><u><b><font face="Arial" color="#0000ff" size="2"><a href="http://www.richardroseacademies.org/" target="_blank">http://www.richardroseacademies.org/</a></font></b></u> <br><br></div><div>>>> Pat Hayes <<a href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>> 23/03/2010 14:08 >>><br>
</div><div><div></div><div>You can configure the transfer rule in UC to do a supervised, rather than release, transfer. With this option, UC will keep the caller on hold until the call enters a connected state before completing the transfer.<br>
<br></div></div></div><div><div></div><div>
<div class="gmail_quote">On Tue, Mar 23, 2010 at 5:51 AM, Mike Thompson <span dir="ltr"><<a href="mailto:mthompson729@gmail.com" target="_blank">mthompson729@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="padding-left:1ex;margin:0px 0px 0px 0.8ex;border-left:#ccc 1px solid">
<div lang="EN-US" style="margin:2.4pt 2.4pt 0.6pt" vlink="purple" link="blue">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d">Unfortunately the way to do that is to run it through UCCX, so you would need a separate application / server just for that feature.</span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span></p>
<div>
<div style="border-right:medium none;padding-right:0in;border-top:#b5c4df 1pt solid;padding-left:0in;padding-bottom:0in;border-left:medium none;padding-top:3pt;border-bottom:medium none">
<p class="MsoNormal" style="margin:0in 0in 0pt"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Robin Clayton<br>
<b>Sent:</b> Tuesday, March 23, 2010 4:40 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] playing hold whilst hunting?</span></p>
</div></div>
<div>
<div></div>
<div>
<p class="MsoNormal"></p>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">CUCM 6.1</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Unity Connextion 2.x</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Is it possible to get hold music instead of ringing when unity transferes a call to a hunt group?</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Thanks</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Robin</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"><img height="135" src="?ui=2&ik=0bec47aa63&view=att&th=127932eddcbb7b65&attid=0.2&disp=emb&realattid=0.0.1.2&zw" width="256"><br>
<br></span><b><span style="font-size:13.5pt;color:#333333">Richard Rose Central Academy </span></b><span style="font-size:13.5pt"><br>
<b><span style="color:#333333">Edgehill Road </span></b><br><b><span style="color:#333333">Carlisle </span></b><br><b><span style="color:#333333">Cumbria </span></b><br><b><span style="color:#333333">CA1 3SL </span></b><br>
<br><b><span style="color:#333333">Tel: 01228 822060 </span></b><br><b><span style="color:#333333">Fax: 01228 822061 </span></b></span><span style="font-size:10pt"><br></span><span style="font-size:13.5pt"><br></span><b><u><span style="font-size:10pt;color:blue"><a href="http://www.richardroseacademies.org/" target="_blank">http://www.richardroseacademies.org/</a></span></u></b><span style="font-size:10pt"> </span></p>
</div></div></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div></div></div>
<br>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br>
</div>