Hi,<div><br></div><div><br></div><div>I tried to configure BACD on 2801 (12.4(22)T3) after a long time since I configured AA.But I couldn't make it work, Below is my config. I just want calls from pots hit AA. </div>
<div><br></div><div>options 1: call by extension </div><div>option 0 : call to operator</div><div><br></div><div>Problem is : it hits AA , welcome and menu played but when I hit 0 ,it wouldn't transfer to operator. ( also tried 2 hunt groups as well as I suspected it might need at least 2 hunt groups to work properly but same result. calls just get dropped.)</div>
<div><br></div><div><br></div><div><br></div><div><div>application</div><div> service queue flash:app-b-acd-2.1.0.0.tcl</div><div> param queue-len 4</div><div> param queue-manager-debugs 1</div><div> param number-of-hunt-grps 1</div>
<div> param aa-hunt10 5000</div><div> </div><div> ! </div><div> service aa flash:app-b-acd-aa-2.1.0.0.tcl</div><div> paramspace english index 1</div><div> param number-of-hunt-grps 1</div><div> param handoff-string aa</div>
<div> param dial-by-extension-option 1</div><div> paramspace english language en</div><div> param max-time-vm-retry 2</div><div> param aa-pilot 90008000</div><div> paramspace english location flash:</div><div> param second-greeting-time 60</div>
<div> param welcome-prompt _bacd_welcome.au</div><div> param call-retry-timer 15</div><div> param max-time-call-retry 700</div><div> param voice-mail 1999</div><div> param service-name queue</div><div><br></div><div>
voice hunt-group 11 peer</div><div> list 1000,2000</div><div> timeout 180 </div><div> pilot 5000</div><div><br></div><div>ephone-dn 1</div><div>number 1000 sec 2000</div><div><br></div><div> </div><div><br></div><div><br>
</div><div>int loo 1000</div><div>ip add 1.1.1.1 255.255.255.255</div><div><br></div><div>dial-peer voice 223 pots</div><div> service aa</div><div> incoming called-number 90008000</div><div> direct-inward-dial</div><div><br>
</div><div><br></div><div><br></div><div><br></div><div><br></div><div>debug output: </div><div><br></div><div><br></div><div><div>application</div><div> service queue flash:app-b-acd-2.1.0.0.tcl</div><div> param queue-len 4</div>
<div> param queue-manager-debugs 1</div><div> param number-of-hunt-grps 1</div><div> param aa-hunt10 5000</div><div> </div><div> ! </div><div> service aa flash:app-b-acd-aa-2.1.0.0.tcl</div><div> paramspace english index 1</div>
<div> param number-of-hunt-grps 1</div><div> param handoff-string aa</div><div> param dial-by-extension-option 1</div><div> paramspace english language en</div><div> param max-time-vm-retry 2</div><div> param aa-pilot 95412588</div>
<div> paramspace english location flash:</div><div> param second-greeting-time 60</div><div> param welcome-prompt _bacd_welcome.au</div><div> param call-retry-timer 15</div><div> param max-time-call-retry 700</div><div>
param voice-mail 1999</div><div> param service-name queue</div><div><br></div><div>voice hunt-group 11 peer</div><div> list 1000,2000</div><div> timeout 180 </div><div> pilot 5000</div><div><br></div><div>ephone-dn 1</div>
<div>number 1000 sec 2000</div><div><br></div><div> </div><div><br></div><div><br></div><div>int loo 1000</div><div>ip add 1.1.1.1 255.255.255.255</div><div><br></div><div>dial-peer voice 223 pots</div><div> service aa</div>
<div> incoming called-number 95412588</div><div> direct-inward-dial</div><div><br></div><div><br></div><div><br></div><div>Debug output :</div><div><br></div><div><div>*Mar 23 14:00:08.563: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected to 4001 N/A</div>
<div>*Mar 23 14:00:08.567: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected to 4001 N/A</div><div>C2801#</div><div>*Mar 23 14:00:10.031: //25//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR</div>
<div>*Mar 23 14:00:10.035: TCL script failure </div><div> Result:</div><div> Play Failed</div><div>*Mar 23 14:00:10.035: TCL script failure errorInfo:</div><div> Play Failed</div>
<div> while executing</div><div>"media play leg_incoming moh:livemoh"</div><div> ("default" arm line 15)</div><div> invoked from within</div><div>"switch -exact $optionSelected {</div><div>
{#} {</div><div> act_RetryMenu</div><div> }</div><div> {0} {</div><div> act_GotDestNoOption</div>
<div> }</div><div> default {</div><div> set playMusicFlag 1</div><div> ..."</div><div> (procedure "act_GotDest" line 31)</div>
<div> invoked from within</div><div>"act_GotDest" </div><div>*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 5000 +++</div>
<div>*Mar 23 14:00:10.035: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<</div><div>*Mar 23 14:00:10.039: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 5000 Queue Length = 1 +++</div>
<div>C2801#</div><div>*Mar 23 14:00:10.059: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0 disconnected from 4001 , call lasted 1 seconds</div><div>C2801#</div><div>*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<</div>
<div>*Mar 23 14:00:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<</div><div>C2801#</div><div>*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<</div>
<div>*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_68093B90_0_1358000 {CALL_NEW} {1269352810}} <<<</div><div>*Mar 23 14:01:27.571: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS <<<</div>
<div>*Mar 23 14:01:27.575: //1//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_68093B90_0_1358000 not responding, flushed from Queue +++</div><div><br></div><div><br></div><div><br></div><div><br></div><div>Thanx</div>
<div><br></div><div><br></div><div>Jeremy</div></div></div><div><br></div></div>