Right, as I said the queueing is very basic. With a supervised transfer (where UC is the one doing the supervising), it will only extend one call at a time. If a caller is already on hold for a particular destination while UC rings it, any calls to that destination after that will be queued up on UC until the first call connects. Once the first call connects, the second call will be extended shortly thereafter (I think it checks every 15-30 seconds), then the third, etc. The idea being that your typical transfer destination is a single person/phone who can only handle one phone call at a time.<div>
<br></div><div>For the call that is actually being extended to the hunt group, UC will wait for however many rings you have defined on the transfer rule page. If it exceeds that, the call will automatically be sent to the greeting for whatever call handler or user that the transfer rule is defined on. For the callers 2 and higher, they are asked every 30 seconds or so if they want to continue to hold or leave a message. If they don't press either key, I think they are routed back to opening greeting.</div>
<div><div><div><br></div><div>That is how the basic queueing function of UC (and Unity) works. Anything else will pretty much require a contact center solution.<br><br><div class="gmail_quote">On Thu, Mar 25, 2010 at 4:36 AM, Robin Clayton <span dir="ltr"><<a href="mailto:Robin.Clayton@rrca.org.uk">Robin.Clayton@rrca.org.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<div>Well we have a hunt group with 4 phones,</div>
<div> </div>
<div>if we "release to switch" it will hunt round on the 1st and subsequent in progress calls.</div>
<div> </div>
<div>if we "supervised transfer" it will hunt for the 1st call, the next call gets put on hold even if three other phones are free on the hunt group. eventualy it goes back to the auto-attendant?</div>
<div> </div>
<div>I don't mind if there is no hold music if the sytem reminds you that your on hold and X in the queue.</div>
<div> </div>
<div>So for some reason Unity thinks the line is busy even though the hunt has free members.</div>
<div> </div>
<div>Thanks</div><div class="im">
<div> </div>
<div>Rob</div>
<div> </div>
<div>===============================<br>Robin Clayton<br>Network Manager <br>Tel: 01228822075 </div>
<div> </div>
</div><div><div class="im"><img src="cid:DPFVHYPTKWMA.IMAGE_12.gif" border="0"> <br><br><b><font face="Arial" color="#333333" size="4">Richard Rose Central Academy </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Edgehill Road </font></b><font face="Arial" size="4"><br>
</font><b><font face="Arial" color="#333333" size="4">Carlisle </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Cumbria </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">CA1 3SL </font></b><font face="Arial" size="4"><br>
<br></font><b><font face="Arial" color="#333333" size="4">Tel: 01228 822060 </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Fax: 01228 822061 </font></b><br><font face="Arial" size="4"><br>
</font><u><b><font face="Arial" color="#0000ff" size="2"><a href="http://www.richardroseacademies.org/" target="_blank">http://www.richardroseacademies.org/</a></font></b></u> <br><br></div>>>> Pat Hayes <<a href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>> 25/03/2010 02:45 >>><div>
<div></div><div class="h5"><br>Ah, I didn't realize you were trying to queue multiple calls. Both Unity and UC have only basic queueing options. You can use a blind transfer, which as you initially discovered just releases the caller to the phone switch, which will play ringback. With a supervised transfer, the behavior is governed by the "if extension is busy setting". When the second call arrives, you can send the caller to a voicemail box, ask the caller to hold, or let the caller pick between those two choices. The catch with the holding, is that it isn't MOH, you're listening to UC and I think it prompts you every 30-60 seconds for whether or not you want to continue to hold. It isn't configurable.</div>
</div></div><div><div></div><div class="h5">
<div><br></div>
<div>If you need anything other than that, you'd need some sort contact center solution, as Mike mentioned.<br><br>
<div class="gmail_quote">On Wed, Mar 24, 2010 at 5:45 AM, Robin Clayton <span dir="ltr"><<a href="mailto:Robin.Clayton@rrca.org.uk" target="_blank">Robin.Clayton@rrca.org.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="padding-left:1ex;margin:0px 0px 0px 0.8ex;border-left:#ccc 1px solid">
<div style="margin:4px 4px 1px;font:10pt Tahoma">
<div>Ok, That sort of works,</div>
<div></div>
<div>I get the call placed on hold music, and if it's not answered it hunts round and eventualy goes to the correct voicemail ( after fiddling a little )</div>
<div></div>
<div></div>
<div>BUT.....</div>
<div></div>
<div>if there's two calls.</div>
<div></div>
<div>1 Goes to the hunt, </div>
<div>2 gets placed on hold with no music and a message about the queue, eventualy it gets pusehd to the autoattendant???? </div>
<div></div>
<div>So getting there but not quite..</div>
<div></div>
<div>Rob</div>
<div>
<div></div>
<div>===============================<br>Robin Clayton<br>Network Manager <br>Tel: 01228822075 </div>
<div></div></div>
<div><img border="0"> <br>
<div><br><b><font face="Arial" color="#333333" size="4">Richard Rose Central Academy </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Edgehill Road </font></b><font face="Arial" size="4"><br>
</font><b><font face="Arial" color="#333333" size="4">Carlisle </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Cumbria </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">CA1 3SL </font></b><font face="Arial" size="4"><br>
<br></font><b><font face="Arial" color="#333333" size="4">Tel: 01228 822060 </font></b><font face="Arial" size="4"><br></font><b><font face="Arial" color="#333333" size="4">Fax: 01228 822061 </font></b><br><font face="Arial" size="4"><br>
</font><u><b><font face="Arial" color="#0000ff" size="2"><a href="http://www.richardroseacademies.org/" target="_blank">http://www.richardroseacademies.org/</a></font></b></u> <br><br></div>
<div>>>> Pat Hayes <<a href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>> 23/03/2010 14:08 >>><br></div>
<div>
<div></div>
<div>You can configure the transfer rule in UC to do a supervised, rather than release, transfer. With this option, UC will keep the caller on hold until the call enters a connected state before completing the transfer.<br>
<br></div></div></div>
<div>
<div></div>
<div>
<div class="gmail_quote">On Tue, Mar 23, 2010 at 5:51 AM, Mike Thompson <span dir="ltr"><<a href="mailto:mthompson729@gmail.com" target="_blank">mthompson729@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="padding-left:1ex;margin:0px 0px 0px 0.8ex;border-left:#ccc 1px solid">
<div lang="EN-US" style="margin:2.4pt 2.4pt 0.6pt" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d">Unfortunately the way to do that is to run it through UCCX, so you would need a separate application / server just for that feature.</span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:#1f497d"></span></p>
<div>
<div style="border-right:medium none;padding-right:0in;border-top:#b5c4df 1pt solid;padding-left:0in;padding-bottom:0in;border-left:medium none;padding-top:3pt;border-bottom:medium none">
<p class="MsoNormal" style="margin:0in 0in 0pt"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Robin Clayton<br>
<b>Sent:</b> Tuesday, March 23, 2010 4:40 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] playing hold whilst hunting?</span></p>
</div></div>
<div>
<div></div>
<div>
<p class="MsoNormal"></p>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">CUCM 6.1</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Unity Connextion 2.x</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Is it possible to get hold music instead of ringing when unity transferes a call to a hunt group?</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Thanks</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt">Robin</span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"></span></p></div>
<p class="MsoNormal" style="margin:0in 0in 0pt"><span style="font-size:10pt"><img height="135" width="256"><br><br></span><b><span style="font-size:13.5pt;color:#333333">Richard Rose Central Academy </span></b><span style="font-size:13.5pt"><br>
<b><span style="color:#333333">Edgehill Road </span></b><br><b><span style="color:#333333">Carlisle </span></b><br><b><span style="color:#333333">Cumbria </span></b><br><b><span style="color:#333333">CA1 3SL </span></b><br>
<br><b><span style="color:#333333">Tel: 01228 822060 </span></b><br><b><span style="color:#333333">Fax: 01228 822061 </span></b></span><span style="font-size:10pt"><br></span><span style="font-size:13.5pt"><br></span><b><u><span style="font-size:10pt;color:blue"><a href="http://www.richardroseacademies.org/" target="_blank">http://www.richardroseacademies.org/</a></span></u></b><span style="font-size:10pt"> </span></p>
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