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<DIV>Right, I am sort of getting there :) </DIV>
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<DIV>( Thanks Pat )</DIV>
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<DIV>Caller 1 rings, gets put on hold while the hunt rings.</DIV>
<DIV>Caller 2 rings, is told their Queue and asked. if the</DIV>
<DIV> </DIV>
<DIV>1) Continue to hold</DIV>
<DIV>2) Leave a message ( this goes to the correct mailbox )</DIV>
<DIV>3) Try a different extension</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>question 1, what controls this caller input? I can't find where it's controled from???</DIV>
<DIV>question 2, if no option is selected, after the second reprompt it then goes to the auto atendant opening greeting ( I guess this is the default action of the answer to question 1 )</DIV>
<DIV>question 3, if option 1 is selected the call que plays some awful cheesys crap hold music not the hold music for the extension... Where's that comming from!!!!</DIV>
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<DIV>As you say, it does periodicaly check the line status if Phone 1 is ringing the call remains queued, if phone 1 is on call then the next caller does get transfered to the hunt if they remember to press option 1 other wise they get to the organisations opening greeting.</DIV>
<DIV> </DIV>
<DIV>Question 3, is that checking time configureable?</DIV>
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<DIV> </DIV>
<DIV>Almost cracked it!!!!!</DIV>
<DIV> </DIV>
<DIV>Thanks again.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Rob</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
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<DIV>===============================<BR>Robin Clayton<BR>Network Manager <BR>Tel: 01228822075 </DIV>
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<DIV><IMG src="cid:OARZDDEGBLWK.IMAGE_45.gif" border=0> <BR><BR><B><FONT face=Arial color=#333333 size=4>Richard Rose Central Academy </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Edgehill Road </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Carlisle </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Cumbria </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>CA1 3SL </FONT></B><FONT face=Arial size=4><BR><BR></FONT><B><FONT face=Arial color=#333333 size=4>Tel: 01228 822060 </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Fax: 01228 822061 </FONT></B><BR><FONT face=Arial size=4><BR></FONT><U><B><FONT face=Arial color=#0000ff size=2><A href="http://www.richardroseacademies.org/">http://www.richardroseacademies.org/</A></FONT></B></U> <!-- Start Style Switcher Script--><!-- End Style Switcher Script--><!--BEGIN SMOOTHGALLERY HEAD CODE--><!--END SMOOTHGALLERY HEAD CODE--><BR><BR>>>> Pat Hayes <pat-cv@wcyv.com> 25/03/2010 13:52 >>><BR>Right, as I said the queueing is very basic. With a supervised transfer (where UC is the one doing the supervising), it will only extend one call at a time. If a caller is already on hold for a particular destination while UC rings it, any calls to that destination after that will be queued up on UC until the first call connects. Once the first call connects, the second call will be extended shortly thereafter (I think it checks every 15-30 seconds), then the third, etc. The idea being that your typical transfer destination is a single person/phone who can only handle one phone call at a time.</DIV>
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<DIV>For the call that is actually being extended to the hunt group, UC will wait for however many rings you have defined on the transfer rule page. If it exceeds that, the call will automatically be sent to the greeting for whatever call handler or user that the transfer rule is defined on. For the callers 2 and higher, they are asked every 30 seconds or so if they want to continue to hold or leave a message. If they don't press either key, I think they are routed back to opening greeting.</DIV>
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<DIV>That is how the basic queueing function of UC (and Unity) works. Anything else will pretty much require a contact center solution.<BR><BR>
<DIV class=gmail_quote>On Thu, Mar 25, 2010 at 4:36 AM, Robin Clayton <SPAN dir=ltr><<A href="mailto:Robin.Clayton@rrca.org.uk">Robin.Clayton@rrca.org.uk</A>></SPAN> wrote:<BR>
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<DIV>Well we have a hunt group with 4 phones,</DIV>
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<DIV>if we "release to switch" it will hunt round on the 1st and subsequent in progress calls.</DIV>
<DIV></DIV>
<DIV>if we "supervised transfer" it will hunt for the 1st call, the next call gets put on hold even if three other phones are free on the hunt group. eventualy it goes back to the auto-attendant?</DIV>
<DIV></DIV>
<DIV>I don't mind if there is no hold music if the sytem reminds you that your on hold and X in the queue.</DIV>
<DIV></DIV>
<DIV>So for some reason Unity thinks the line is busy even though the hunt has free members.</DIV>
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<DIV>Thanks</DIV>
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<DIV></DIV>
<DIV>Rob</DIV>
<DIV></DIV>
<DIV>===============================<BR>Robin Clayton<BR>Network Manager <BR>Tel: 01228822075 </DIV>
<DIV></DIV></DIV>
<DIV>
<DIV class=im><IMG src="cid:FYINUMFAIEIE.IMAGE_44.gif" border=0> <BR><BR><B><FONT face=Arial color=#333333 size=4>Richard Rose Central Academy </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Edgehill Road </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Carlisle </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Cumbria </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>CA1 3SL </FONT></B><FONT face=Arial size=4><BR><BR></FONT><B><FONT face=Arial color=#333333 size=4>Tel: 01228 822060 </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Fax: 01228 822061 </FONT></B><BR><FONT face=Arial size=4><BR></FONT><U><B><FONT face=Arial color=#0000ff size=2><A href="http://www.richardroseacademies.org/" target=_blank>http://www.richardroseacademies.org/</A></FONT></B></U> <BR><BR></DIV>>>> Pat Hayes <<A href="mailto:pat-cv@wcyv.com" target=_blank>pat-cv@wcyv.com</A>> 25/03/2010 02:45 >>>
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<DIV class=h5><BR>Ah, I didn't realize you were trying to queue multiple calls. Both Unity and UC have only basic queueing options. You can use a blind transfer, which as you initially discovered just releases the caller to the phone switch, which will play ringback. With a supervised transfer, the behavior is governed by the "if extension is busy setting". When the second call arrives, you can send the caller to a voicemail box, ask the caller to hold, or let the caller pick between those two choices. The catch with the holding, is that it isn't MOH, you're listening to UC and I think it prompts you every 30-60 seconds for whether or not you want to continue to hold. It isn't configurable.</DIV></DIV></DIV>
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<DIV>If you need anything other than that, you'd need some sort contact center solution, as Mike mentioned.<BR><BR>
<DIV class=gmail_quote>On Wed, Mar 24, 2010 at 5:45 AM, Robin Clayton <SPAN dir=ltr><<A href="mailto:Robin.Clayton@rrca.org.uk" target=_blank>Robin.Clayton@rrca.org.uk</A>></SPAN> wrote:<BR>
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<DIV>Ok, That sort of works,</DIV>
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<DIV>I get the call placed on hold music, and if it's not answered it hunts round and eventualy goes to the correct voicemail ( after fiddling a little )</DIV>
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<DIV></DIV>
<DIV>BUT.....</DIV>
<DIV></DIV>
<DIV>if there's two calls.</DIV>
<DIV></DIV>
<DIV>1 Goes to the hunt, </DIV>
<DIV>2 gets placed on hold with no music and a message about the queue, eventualy it gets pusehd to the autoattendant???? </DIV>
<DIV></DIV>
<DIV>So getting there but not quite..</DIV>
<DIV></DIV>
<DIV>Rob</DIV>
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<DIV></DIV>
<DIV>===============================<BR>Robin Clayton<BR>Network Manager <BR>Tel: 01228822075 </DIV>
<DIV></DIV></DIV>
<DIV><IMG border=0> <BR>
<DIV><BR><B><FONT face=Arial color=#333333 size=4>Richard Rose Central Academy </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Edgehill Road </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Carlisle </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Cumbria </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>CA1 3SL </FONT></B><FONT face=Arial size=4><BR><BR></FONT><B><FONT face=Arial color=#333333 size=4>Tel: 01228 822060 </FONT></B><FONT face=Arial size=4><BR></FONT><B><FONT face=Arial color=#333333 size=4>Fax: 01228 822061 </FONT></B><BR><FONT face=Arial size=4><BR></FONT><U><B><FONT face=Arial color=#0000ff size=2><A href="http://www.richardroseacademies.org/" target=_blank>http://www.richardroseacademies.org/</A></FONT></B></U> <BR><BR></DIV>
<DIV>>>> Pat Hayes <<A href="mailto:pat-cv@wcyv.com" target=_blank>pat-cv@wcyv.com</A>> 23/03/2010 14:08 >>><BR></DIV>
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<DIV>You can configure the transfer rule in UC to do a supervised, rather than release, transfer. With this option, UC will keep the caller on hold until the call enters a connected state before completing the transfer.<BR><BR></DIV></DIV></DIV>
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<DIV class=gmail_quote>On Tue, Mar 23, 2010 at 5:51 AM, Mike Thompson <SPAN dir=ltr><<A href="mailto:mthompson729@gmail.com" target=_blank>mthompson729@gmail.com</A>></SPAN> wrote:<BR>
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<P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Unfortunately the way to do that is to run it through UCCX, so you would need a separate application / server just for that feature.</SPAN></P>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Robin Clayton<BR><B>Sent:</B> Tuesday, March 23, 2010 4:40 AM<BR><B>To:</B> <A href="mailto:cisco-voip@puck.nether.net" target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> [cisco-voip] playing hold whilst hunting?</SPAN></P></DIV></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt">CUCM 6.1</SPAN></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt">Unity Connextion 2.x</SPAN></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt">Is it possible to get hold music instead of ringing when unity transferes a call to a hunt group?</SPAN></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt">Thanks</SPAN></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt">Robin</SPAN></P></DIV>
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt"><IMG height=135 width=256><BR><BR></SPAN><B><SPAN style="FONT-SIZE: 13.5pt; COLOR: #333333">Richard Rose Central Academy </SPAN></B><SPAN style="FONT-SIZE: 13.5pt"><BR><B><SPAN style="COLOR: #333333">Edgehill Road </SPAN></B><BR><B><SPAN style="COLOR: #333333">Carlisle </SPAN></B><BR><B><SPAN style="COLOR: #333333">Cumbria </SPAN></B><BR><B><SPAN style="COLOR: #333333">CA1 3SL </SPAN></B><BR><BR><B><SPAN style="COLOR: #333333">Tel: 01228 822060 </SPAN></B><BR><B><SPAN style="COLOR: #333333">Fax: 01228 822061 </SPAN></B></SPAN><SPAN style="FONT-SIZE: 10pt"><BR></SPAN><SPAN style="FONT-SIZE: 13.5pt"><BR></SPAN><B><U><SPAN style="FONT-SIZE: 10pt; COLOR: blue"><A href="http://www.richardroseacademies.org/" target=_blank>http://www.richardroseacademies.org/</A></SPAN></U></B><SPAN style="FONT-SIZE: 10pt"> </SPAN></P></DIV></DIV></DIV></DIV><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net" target=_blank>cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR></BLOCKQUOTE></DIV><BR></DIV></DIV></DIV><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net" target=_blank>cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR></BLOCKQUOTE></DIV><BR></DIV></DIV></DIV></DIV><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR></BLOCKQUOTE></DIV><BR></DIV></DIV></DIV></BODY></HTML>