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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Check this information:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<h2><b><font size=5 face="Times New Roman"><span style='font-size:18.0pt'>nderstanding
Phone Configuration Files <o:p></o:p></span></font></b></h2>
<p class=pb1body1><a name=wp1037914></a><a name=wpmkr1037913></a><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Configuration files for a
phone are stored on the TFTP server and define parameters for connecting to
Cisco Unified Communications Manager. In general, any time you make a
change in Cisco Unified Communications Manager that requires the
phone to be reset, a change is made to the phone's configuration file
automatically. <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1037915></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Configuration files also contain information about
which image load the phone should be running. If this image load differs from
the one currently loaded on a phone, the phone contacts the TFTP server to
request the required load files. (These files are digitally signed to ensure
the authenticity of the files' source.) <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1047597></a><a name=wpmkr1037917></a><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>In addition, if the
device security mode in the configuration file is set to Authenticated and the
CTL file on the phone has a valid certificate for
Cisco Unified Communications Manager, the phone establishes a TLS
connection to Cisco Unified Communications Manager. Otherwise, the
phone establishes a TCP connection. For SIP phones, a TLS connection requires
that the transport protocol in the phone configuration file be set to TLS,
which corresponds to the transport type in the SIP Security Profile in Cisco
Unified Communications Manager. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><img width=28 height=25 id="_x0000_i1027"
src="cid:image001.gif@01CACCD8.4670CBC0"><o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><span
class=content><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></span></div>
<p class=pn1note1><a name=wp1037918></a><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold'>Note </span></font></b><img width=1
height=2 id="_x0000_i1029" src="cid:image002.gif@01CACCD8.4670CBC0" border=0>If
the device security mode in the configuration file is set to Authenticated or
Encrypted, but the phone has not received a CTL file, the phone will
continuously try to obtain a CTL file so that it can register securely. <o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
class=content><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></span></div>
<p class=pb1body1><a name=wp1044357></a><a name=wpxrefconfiguration></a><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>If you configure
security-related settings in Cisco Unified Communications Manager
Administration, the phone configuration file will contain sensitive
information. To ensure the privacy of a configuration file, you must configure
it for encryption. For detailed information, refer to the "Configuring
Encrypted Phone Configuration Files" chapter in Cisco Unified
Communications Manager Security Guide.A phone requests a configuration file
whenever it resets and registers with Cisco Unified Communications
Manager. <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1037921></a><a name=wpmkr1037920></a><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>A phone accesses a
default configuration file named XmlDefault.cnf.xml from the TFTP server when
the following conditions exist: <o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1037922></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1031"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>You have enabled
auto-registration in Cisco Unified Communications Manager <o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1037923></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1032"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>The phone has not been added
to the Cisco Unified Communications Manager Database <o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1037924></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1033"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>The phone is registering for
the first time <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1037925></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If auto registration is not enabled and the phone has
not been added to the Cisco Unified Communications Manager Database,
the phone registration request will be rejected. In this case, the phone will
reset and attempt to register repeatedly. <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1048000></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>If the phone has registered before, the phone will
access the configuration file named SEPmac_address.cnf.xml, where mac_address
is the MAC address of the phone. <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1048001></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The TFTP server generates these SIP configuration
files: <o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1048002></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1034"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>SIP IP Phone: <o:p></o:p></span></font></p>
<p class=pbu2bullet2><a name=wp1048003></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>–<img width=17 height=2 id="_x0000_i1035"
src="cid:image004.gif@01CACCD8.4670CBC0" border=0>For unsigned and unencrypted
files—SEP<<em><i><font face="Times New Roman">mac</font></i></em>>.cnf.xml
<o:p></o:p></span></font></p>
<p class=pbu2bullet2><a name=wp1048004></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>–<img width=17 height=2 id="_x0000_i1036"
src="cid:image004.gif@01CACCD8.4670CBC0" border=0>For signed files—SEP<<em><i><font
face="Times New Roman">mac</font></i></em>>.cnf.xml.sgn <o:p></o:p></span></font></p>
<p class=pbu2bullet2><a name=wp1048005></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>–<img width=17 height=2 id="_x0000_i1037"
src="cid:image004.gif@01CACCD8.4670CBC0" border=0>For signed and encrypted
files—SEP<<em><i><font face="Times New Roman">mac</font></i></em>>.cnf.xml.enc.sgn
<o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1048006></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1038"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>Dial Plan—<<em><i><font
face="Times New Roman">dialplan</font></i></em>>.xml <o:p></o:p></span></font></p>
<p class=pbu1bullet1><a name=wp1048007></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>•<img width=19 height=2 id="_x0000_i1039"
src="cid:image003.gif@01CACCD8.4670CBC0" border=0>Softkey Template—<<em><i><font
face="Times New Roman">softkey_template</font></i></em>>.xml <o:p></o:p></span></font></p>
<p class=pb1body1><a name=wp1047651></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The filenames are derived from the MAC Address and
Description fields in the Phone Configuration window of Cisco Unified
Communications Manager Administration and the devicename field in the
Cisco Unified Communications Manager database. The MAC address uniquely
identifies the phone. For more information refer to the <em><i><font
face="Times New Roman">Cisco Unified Communications Manager Administration
Guide</font></i></em>. <o:p></o:p></span></font></p>
<h2><a name="Understanding_the_Phone_Startup_Process"></a><a name=wp1037906></a><a
name=wpxref28112></a><a name=wpmkr1037270></a><b><font size=5
face="Times New Roman"><span style='font-size:18.0pt'>Understanding the Phone
Startup Process <o:p></o:p></span></font></b></h2>
<p class=pb1body1><a name=wp1037274></a><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>When connecting to the VoIP network, the
Cisco Unified IP Phone 7962G and 7942G go through a standard
startup process that is described in <a
href="http://www-europe.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962ins.html#wp1031962">Table 2-3</a>.
Depending on your specific network configuration, not all of these steps may
occur on your Cisco Unified IP Phone. <o:p></o:p></span></font></p>
<p class=pb1body1><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>http://www-europe.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962ins.html#wp1030924<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div id=idSignature90881><pre><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;color:navy'>Warm Regards, <o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Venkata Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Consultant | unified communications <o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>(office:914066115512)<o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'> <st1:PersonName
w:st="on">sasanka.pathi@locuz.com</st1:PersonName><o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'><a
href="http://www.locuz.com">www.locuz.com</a><o:p></o:p></span></font></pre><pre><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Go ahead and print this out. It’s okay! The wood and paper industry plants 1.7 million new trees EVERY DAY</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'> <o:p></o:p></span></font></pre></div>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Samme-Nlar
Tomslin [mailto:tsammenlar@sevenseastech.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, March 26, 2010 11:10
AM<br>
<b><span style='font-weight:bold'>To:</span></b> sasanka.pathi<br>
<b><span style='font-weight:bold'>Cc:</span></b> Carter, Bill;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Cisco
7942G Registration Rejected : Security Error</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi,<br>
<br>
It is a new installation.<br>
The phones say "registering" then display the "Registration
Rejected:Security Error"<br>
I have upgraded the firmware from 8.3-2 to 8.5-2SR1S<br>
CCM version is CCBE 7.13<br>
<br>
<br>
Thanks<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Fri, Mar 26, 2010 at 8:16 AM, sasanka.pathi <<a
href="mailto:sasanka.pathi@locuz.com">sasanka.pathi@locuz.com</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Hi,</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Is it a new Installation? What’s the behavior of the phones after
showing the error? Have u done any firmware up gradation. Which version of the
call manager version are u using? And also If possible kindly give the details
of the Firmware version of the IP phones</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> </span></font><o:p></o:p></p>
<div>
<div><pre><font size=2 color=navy face="Courier New"><span style='font-size:
10.0pt;color:navy'>Warm Regards, </span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Venkata Sasanka.pathi(-91 950 265 2290)</span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Consultant | unified communications </span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)</span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'>(office:914066115512)</span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'> <a
href="mailto:sasanka.pathi@locuz.com" target="_blank">sasanka.pathi@locuz.com</a></span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'><a
href="http://www.locuz.com" target="_blank">www.locuz.com</a></span></font><o:p></o:p></pre><pre><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Go ahead and print this out. It’s okay! The wood and paper industry plants 1.7 million new trees EVERY DAY</span></font><o:p></o:p></pre><pre><font
size=2 color=navy face="Courier New"><span style='font-size:10.0pt;color:navy'> </span></font><o:p></o:p></pre></div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> </span></font><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Carter, Bill<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, March 25, 2010
10:28 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Samme-Nlar Tomslin; <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Cisco
7942G Registration Rejected : Security Error</span></font><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Calibri><span style='font-size:11.0pt;font-family:
Calibri;color:#1F497D'>Is the phone trying to upgrade the firmware? If so,
install Cisco Phone firmware load 8.5(2).</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Calibri><span style='font-size:11.0pt;font-family:
Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;font-weight:
bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Samme-Nlar Tomslin<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, March 25, 2010
4:42 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Cisco 7942G
Registration Rejected : Security Error</span></font><o:p></o:p></p>
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Has anyone faced the above error before? Phones giving the error during
registration?<br>
<br>
I urgently need a solution for it.<br>
<br>
Thanks<o:p></o:p></span></font></p>
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-- <br>
Tomslin Samme-Nlar<br>
Technical Business Manager - SP Video/Voice | Service Provider Networks | Seven
Seas Technologies Group.<br>
M: (+254) 715094434 | T: (+254 20) 4268166 | F: (+254 20) 4451231 | Ext: 166<br>
<br>
<o:p></o:p></span></font></p>
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