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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Are you using Cisco CTL (Certificate Trust Lists) ? Have you generated
a CTL and is the phone using or showing one on the menu?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have you tried unlocking the phone and erasing your config?
Check in CCMAdmin you don’t have Secure SCCP enabled for that phone, etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>sasanka.pathi<br>
<b>Sent:</b> Friday, March 26, 2010 2:04 AM<br>
<b>To:</b> 'Samme-Nlar Tomslin'<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7942G Registration Rejected : Security
Error<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Check this information:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<h2>nderstanding Phone Configuration Files <o:p></o:p></h2>
<p class=pb1body1><a name=wp1037914></a><a name=wpmkr1037913></a>Configuration
files for a phone are stored on the TFTP server and define parameters for
connecting to Cisco Unified Communications Manager. In general, any time
you make a change in Cisco Unified Communications Manager that
requires the phone to be reset, a change is made to the phone's configuration
file automatically. <o:p></o:p></p>
<p class=pb1body1><a name=wp1037915></a>Configuration files also contain
information about which image load the phone should be running. If this image
load differs from the one currently loaded on a phone, the phone contacts the
TFTP server to request the required load files. (These files are digitally
signed to ensure the authenticity of the files' source.) <o:p></o:p></p>
<p class=pb1body1><a name=wp1047597></a><a name=wpmkr1037917></a>In addition,
if the device security mode in the configuration file is set to Authenticated
and the CTL file on the phone has a valid certificate for
Cisco Unified Communications Manager, the phone establishes a TLS
connection to Cisco Unified Communications Manager. Otherwise, the
phone establishes a TCP connection. For SIP phones, a TLS connection requires
that the transport protocol in the phone configuration file be set to TLS,
which corresponds to the transport type in the SIP Security Profile in Cisco
Unified Communications Manager. <o:p></o:p></p>
<p class=MsoNormal><img width=28 height=25 id="_x0000_i1027"
src="cid:image001.gif@01CACCC3.DA5F2D00"><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
class=content>
<hr size=2 width="100%" align=center>
</span></div>
<p class=pn1note1><a name=wp1037918></a><b>Note </b><img width=1 height=2
id="_x0000_i1029" src="cid:image002.gif@01CACCC3.DA5F2D00">If the device
security mode in the configuration file is set to Authenticated or Encrypted,
but the phone has not received a CTL file, the phone will continuously try to
obtain a CTL file so that it can register securely. <o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
class=content>
<hr size=2 width="100%" align=center>
</span></div>
<p class=pb1body1><a name=wp1044357></a><a name=wpxrefconfiguration></a>If you
configure security-related settings in Cisco Unified Communications Manager
Administration, the phone configuration file will contain sensitive
information. To ensure the privacy of a configuration file, you must configure
it for encryption. For detailed information, refer to the "Configuring
Encrypted Phone Configuration Files" chapter in Cisco Unified
Communications Manager Security Guide.A phone requests a configuration file
whenever it resets and registers with Cisco Unified Communications
Manager. <o:p></o:p></p>
<p class=pb1body1><a name=wp1037921></a><a name=wpmkr1037920></a>A phone
accesses a default configuration file named XmlDefault.cnf.xml from the TFTP
server when the following conditions exist: <o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1037922></a>•<img width=19 height=2
id="_x0000_i1031" src="cid:image003.gif@01CACCC3.DA5F2D00">You have enabled
auto-registration in Cisco Unified Communications Manager <o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1037923></a>•<img width=19 height=2
id="_x0000_i1032" src="cid:image003.gif@01CACCC3.DA5F2D00">The phone has not
been added to the Cisco Unified Communications Manager Database <o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1037924></a>•<img width=19 height=2
id="_x0000_i1033" src="cid:image003.gif@01CACCC3.DA5F2D00">The phone is
registering for the first time <o:p></o:p></p>
<p class=pb1body1><a name=wp1037925></a>If auto registration is not enabled and
the phone has not been added to the Cisco Unified Communications
Manager Database, the phone registration request will be rejected. In this
case, the phone will reset and attempt to register repeatedly. <o:p></o:p></p>
<p class=pb1body1><a name=wp1048000></a>If the phone has registered before, the
phone will access the configuration file named SEPmac_address.cnf.xml, where
mac_address is the MAC address of the phone. <o:p></o:p></p>
<p class=pb1body1><a name=wp1048001></a>The TFTP server generates these SIP
configuration files: <o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1048002></a>•<img width=19 height=2
id="_x0000_i1034" src="cid:image003.gif@01CACCC3.DA5F2D00">SIP IP Phone: <o:p></o:p></p>
<p class=pbu2bullet2><a name=wp1048003></a>–<img width=17 height=2
id="_x0000_i1035" src="cid:image004.gif@01CACCC3.DA5F2D00">For unsigned and
unencrypted files—SEP<<em>mac</em>>.cnf.xml <o:p></o:p></p>
<p class=pbu2bullet2><a name=wp1048004></a>–<img width=17 height=2
id="_x0000_i1036" src="cid:image004.gif@01CACCC3.DA5F2D00">For signed
files—SEP<<em>mac</em>>.cnf.xml.sgn <o:p></o:p></p>
<p class=pbu2bullet2><a name=wp1048005></a>–<img width=17 height=2
id="_x0000_i1037" src="cid:image004.gif@01CACCC3.DA5F2D00">For signed and
encrypted files—SEP<<em>mac</em>>.cnf.xml.enc.sgn <o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1048006></a>•<img width=19 height=2
id="_x0000_i1038" src="cid:image003.gif@01CACCC3.DA5F2D00">Dial Plan—<<em>dialplan</em>>.xml
<o:p></o:p></p>
<p class=pbu1bullet1><a name=wp1048007></a>•<img width=19 height=2
id="_x0000_i1039" src="cid:image003.gif@01CACCC3.DA5F2D00">Softkey
Template—<<em>softkey_template</em>>.xml <o:p></o:p></p>
<p class=pb1body1><a name=wp1047651></a>The filenames are derived from the MAC
Address and Description fields in the Phone Configuration window of Cisco Unified
Communications Manager Administration and the devicename field in the
Cisco Unified Communications Manager database. The MAC address uniquely
identifies the phone. For more information refer to the <em>Cisco Unified
Communications Manager Administration Guide</em>. <o:p></o:p></p>
<h2><a name="Understanding_the_Phone_Startup_Process"></a><a name=wp1037906></a><a
name=wpxref28112></a><a name=wpmkr1037270></a>Understanding the Phone Startup
Process <o:p></o:p></h2>
<p class=pb1body1><a name=wp1037274></a>When connecting to the VoIP network,
the Cisco Unified IP Phone 7962G and 7942G go through a standard
startup process that is described in <a
href="http://www-europe.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962ins.html#wp1031962">Table 2-3</a>.
Depending on your specific network configuration, not all of these steps may
occur on your Cisco Unified IP Phone. <o:p></o:p></p>
<p class=pb1body1>http://www-europe.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962ins.html#wp1030924<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<div id=idSignature90881><pre><span style='color:navy'>Warm Regards, <o:p></o:p></span></pre><pre><span
style='color:navy'>Venkata Sasanka.pathi(-91 950 265 2290)<o:p></o:p></span></pre><pre><span
style='color:navy'>Consultant | unified communications <o:p></o:p></span></pre><pre><span
style='color:navy'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)<o:p></o:p></span></pre><pre><span
style='color:navy'>(office:914066115512)<o:p></o:p></span></pre><pre><span
style='color:navy'> sasanka.pathi@locuz.com<o:p></o:p></span></pre><pre><span
style='color:navy'><a href="http://www.locuz.com">www.locuz.com</a><o:p></o:p></span></pre><pre><span
style='font-family:"Arial","sans-serif";color:navy'>Go ahead and print this out. It’s okay! The wood and paper industry plants 1.7 million new trees EVERY DAY</span><span
style='color:navy'><o:p></o:p></span></pre><pre><span style='color:navy'> <o:p></o:p></span></pre></div>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Samme-Nlar Tomslin
[mailto:tsammenlar@sevenseastech.com] <br>
<b>Sent:</b> Friday, March 26, 2010 11:10 AM<br>
<b>To:</b> sasanka.pathi<br>
<b>Cc:</b> Carter, Bill; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7942G Registration Rejected : Security
Error</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Hi,<br>
<br>
It is a new installation.<br>
The phones say "registering" then display the "Registration
Rejected:Security Error"<br>
I have upgraded the firmware from 8.3-2 to 8.5-2SR1S<br>
CCM version is CCBE 7.13<br>
<br>
<br>
Thanks<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Mar 26, 2010 at 8:16 AM, sasanka.pathi <<a
href="mailto:sasanka.pathi@locuz.com">sasanka.pathi@locuz.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Hi,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Is it a
new Installation? What’s the behavior of the phones after showing the error?
Have u done any firmware up gradation. Which version of the call manager
version are u using? And also If possible kindly give the details of the
Firmware version of the IP phones</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<div>
<div><pre><span style='color:navy'>Warm Regards, </span><o:p></o:p></pre><pre><span
style='color:navy'>Venkata Sasanka.pathi(-91 950 265 2290)</span><o:p></o:p></pre><pre><span
style='color:navy'>Consultant | unified communications </span><o:p></o:p></pre><pre><span
style='color:navy'>Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)</span><o:p></o:p></pre><pre><span
style='color:navy'>(office:914066115512)</span><o:p></o:p></pre><pre><span
style='color:navy'> <a href="mailto:sasanka.pathi@locuz.com" target="_blank">sasanka.pathi@locuz.com</a></span><o:p></o:p></pre><pre><span
style='color:navy'><a href="http://www.locuz.com" target="_blank">www.locuz.com</a></span><o:p></o:p></pre><pre><span
style='font-family:"Arial","sans-serif";color:navy'>Go ahead and print this out. It’s okay! The wood and paper industry plants 1.7 million new trees EVERY DAY</span><o:p></o:p></pre><pre><span
style='color:navy'> </span><o:p></o:p></pre></div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Carter, Bill<br>
<b>Sent:</b> Thursday, March 25, 2010 10:28 PM<br>
<b>To:</b> Samme-Nlar Tomslin; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7942G Registration Rejected : Security
Error</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Is
the phone trying to upgrade the firmware? If so, install Cisco Phone firmware
load 8.5(2).</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Samme-Nlar Tomslin<br>
<b>Sent:</b> Thursday, March 25, 2010 4:42 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Cisco 7942G Registration Rejected : Security Error</span><o:p></o:p></p>
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Has anyone faced the above error before? Phones giving the error during
registration?<br>
<br>
I urgently need a solution for it.<br>
<br>
Thanks<o:p></o:p></p>
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<br>
-- <br>
Tomslin Samme-Nlar<br>
Technical Business Manager - SP Video/Voice | Service Provider Networks | Seven
Seas Technologies Group.<br>
M: (+254) 715094434 | T: (+254 20) 4268166 | F: (+254 20) 4451231 | Ext: 166<o:p></o:p></p>
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