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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Verdana","sans-serif"'>Agent
licensing is flat in IPCCX 4.0(4) so regardless of the agent type it's just one
license (Agent, IP phone agent, supervisor).<br>
<br>
</span><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rasim Duric<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>University of Guelph<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>rduric@uoguelph.ca<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Scott Voll<br>
<b>Sent:</b> March-29-10 5:11 PM<br>
<b>To:</b> Jim Reed<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] Refresh My Memory, Please...<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>if my memory serves me correctly. a Supervisory was a
supervisor license and an agent was an agent.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>in Version 5 they switched
to concurrent licensing. This means if your a sup or an agent
each will take one of those licenses.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Scott<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
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<p class=MsoNormal>On Mon, Mar 29, 2010 at 2:03 PM, Jim Reed <<a
href="mailto:jreed@swiftnews.com">jreed@swiftnews.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>On IPCC Express Premium 4.04, if one logs in only using the
Supervisor<br>
Desktop and not as an agent, does that consume an agent license? I know<br>
they also have to log in as an agent in order to do interactive intervention<br>
but can't remember if logging in only with Supervisor Desktop actually<br>
consumes an agent license.<br>
<br>
Thank You...<br>
--<br>
Jim Reed<br>
Manager of Technical Services<br>
Swift Communications, Inc.<br>
970-243-2200 Ext. 12301<br>
775-772-7666 (Cell)<br>
<br>
<br>
<br>
_______________________________________________<br>
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<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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