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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What&#8217;s CID reading when they receive the call? My oft the cuff
conclusion would be some kind of prank or something, but you never can rule out
these other possibilities.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ed Puzziferri<br>
<b>Sent:</b> Tuesday, March 30, 2010 3:49 PM<br>
<b>To:</b> Ryan Ratliff; Edward Beheler<br>
<b>Cc:</b> 'cisco-voip@puck.nether.net'<br>
<b>Subject:</b> Re: [cisco-voip] VOIP Eavesdropping?<o:p></o:p></span></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Interesting,&nbsp; our receptionist reported the exact same
problem (more than once) in the past week or so.&nbsp; She received a call,
heard two people having a conversation, she tried to speak and they could not hear
her.&nbsp; There was no conferencing involved.&nbsp; No one else in the company
has reported this problem.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We are running CUCM 7.1.3.30000-1.&nbsp; The receptionist has a
7960 phone with load P00308010100.&nbsp; We are also using Unity Connection
7.1.2ES24.32022-24.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have not done much troubleshooting on the problem but recently
I have made some changes in Unity Connection to point the operator call handler
to her extension.&nbsp; Maybe this is related?<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am curious to see what TAC will find, please keep us updated.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ed<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p>&nbsp;</o:p></span></p>

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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Tuesday, March 30, 2010 4:03 PM<br>
<b>To:</b> Edward Beheler<br>
<b>Cc:</b> 'cisco-voip@puck.nether.net'<br>
<b>Subject:</b> Re: [cisco-voip] VOIP Eavesdropping?<o:p></o:p></span></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Very suspicious that she received the call and was able to
hear everything.<o:p></o:p></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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<p class=MsoNormal>I'd grab the CCM traces (quickly before they are
overwritten) and get a TAC SR going so it can be investigated.<o:p></o:p></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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<p class=MsoNormal>On Mar 30, 2010, at 3:34 PM, Edward Beheler wrote:<o:p></o:p></p>

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<p class=MsoNormal style='margin-bottom:13.5pt'><span class=apple-style-span><span
style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p>&nbsp;</o:p></span></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>This
morning, a user reported that she got a call from an internal extension on our
system.&nbsp; She answered it and was able to hear a conversation between the
apparent caller and someone else, but they couldn&#8217;t hear her and
apparently hadn&#8217;t deliberately conferenced anyone into the call.&nbsp;
Eventually, the &#8216;eavesdropper&#8217; hung up and reported the call to me.<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>&nbsp;<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Phones
are Cisco 7942&#8217;s, running SCCP42.8-5-3S, CUCM System
version:&nbsp;7.1.3.32900-4.&nbsp; Each phone only has one line associated, and
those two lines aren&#8217;t associated to any other devices.&nbsp; Both lines
are in pickup groups, but different ones.&nbsp;<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>&nbsp;<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Anyone
had this issue before, or can suggest where to start looking?<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>&nbsp;<o:p></o:p></span></p>

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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>

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<p class=MsoNormal><o:p>&nbsp;</o:p></p>

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