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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We're currently running Call Manager 4.1(3)sr8a and I've been
asked to provide alerts when the number of Attendant Console users falls below
0. Initially, this seemed like an easy task: enable RTMT Alerts for “Cisco
Call Manager Attendant Console ClientsOnline” (TcdSrv.ClientsOnline) and
send notification to the appropriate users. However, RTMT does not allow
you to filter by date (only start and stop times; nor does it consider time of
day routing) so it would generate alerts on the weekends or holidays when AC
users would never be online.<br>
<br>
My next step was to look into AXL. I created a simple PHP script to query
the AXL service, but again, there is no TcdSrv.ClientsOnline available so
it’s kind of pointless to use SOAP.<br>
<br>
Instead I took a different approach creating a performance counter to run every
minute and log the number of clients online. The log file is mapped to a
CIFS share where I have a cron job that greps the last line looking for an
instance of 0 users:<br>
<br>
"03/30/2010 15:35:07.546","1"<br>
<font color=red><span style='color:red'><span mce_style="color: #ff0000;">"03/30/2010
15:36:07.547","0"</span></span></font><br>
"03/30/2010 15:37:07.547","1"<br>
<br>
While this works and will send an alert out during business hours I wanted to
extend this a bit to provide more useful information. For example it would
be nice if you could see which users were currently online and who the last
user was to go offline. Looking over the “Performance Objects and Counters”
documentation it doesn’t look like you can query for specific ClientsOnline:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://www.ciscosystems.biz/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrvs/ssappdxc.html">http://www.ciscosystems.biz/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrvs/ssappdxc.html</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there an easier way to do this short of writing a log
parser to collect/grep the AC logs from each AC user's PC? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
If I missed something in the Developer docs please don't hesitate to point it
out. Thanks!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Patrick Humpal<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Systems Administrator<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Executive Director, Inc.<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>555 E. Wells St
Suite 1100</span></font></st1:address></st1:Street><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Milwaukee</span></font></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, <st1:State
w:st="on">WI</st1:State> <st1:PostalCode w:st="on">53202</st1:PostalCode></span></font></st1:place><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(o) 414.276.6445<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>(d) 414.918.3165<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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