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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Interesting, our receptionist reported the exact same
problem (more than once) in the past week or so. She received a call,
heard two people having a conversation, she tried to speak and they could not
hear her. There was no conferencing involved. No one else in the
company has reported this problem.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We are running CUCM 7.1.3.30000-1. The receptionist has a
7960 phone with load P00308010100. We are also using Unity Connection 7.1.2ES24.32022-24.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have not done much troubleshooting on the problem but recently
I have made some changes in Unity Connection to point the operator call handler
to her extension. Maybe this is related?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am curious to see what TAC will find, please keep us updated.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ed<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Tuesday, March 30, 2010 4:03 PM<br>
<b>To:</b> Edward Beheler<br>
<b>Cc:</b> 'cisco-voip@puck.nether.net'<br>
<b>Subject:</b> Re: [cisco-voip] VOIP Eavesdropping?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Very suspicious that she received the call and was able to
hear everything.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>I'd grab the CCM traces (quickly before they are
overwritten) and get a TAC SR going so it can be investigated.<o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>On Mar 30, 2010, at 3:34 PM, Edward Beheler wrote:<o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
<span class=apple-style-span><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>This
morning, a user reported that she got a call from an internal extension on our
system. She answered it and was able to hear a conversation between the
apparent caller and someone else, but they couldn’t hear her and
apparently hadn’t deliberately conferenced anyone into the call.
Eventually, the ‘eavesdropper’ hung up and reported the call to me.</span><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Phones
are Cisco 7942’s, running SCCP42.8-5-3S, CUCM System
version: 7.1.3.32900-4. Each phone only has one line associated, and
those two lines aren’t associated to any other devices. Both lines
are in pickup groups, but different ones. <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Anyone
had this issue before, or can suggest where to start looking?<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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