Sounds like either a change in putting all agents in a CSS that only can be reached via the RP or a Policy needs to be written.<div><br></div><div> I don't have anymore ideas. </div><div><br></div><div>Sorry</div><div>
<br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
The problem is that they want this for inside calls (very unusual)...<br>
they want if someone from inside the network calls for an agent to<br>
have the prompt...<br>
I'm kind of stuck :(((<br>
<div><div></div><div class="h5"><br>
On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
> sounds pretty ugly. make a Partition that outside callers can call with the<br>
> DN. make it a RP and then give the CTI ports a CSS that only includes the<br>
> Agents DN..<br>
> don't they normally call a Call center number and then get routed to the<br>
> agent? Why can't you add the prompt to that script?<br>
> Scott<br>
><br>
> On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>> wrote:<br>
>><br>
>> Hi guys, I have a bit of unusual problem. My customer wants every time<br>
>> someone calls there agents to get a prompt saying the the call will be<br>
>> recorded. The problem is that I don't know how to do that directly on<br>
>> a DN. for example they want when someone calls DN 239 (which is actual<br>
>> DN on a device not a CTI Route Point) to get a prompt and than the<br>
>> call to be routed to that agent. They don't want to change the agent's<br>
>> DN.<br>
>><br>
>> Thanks<br>
>><br>
>> --<br>
>> Ratko<br>
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><br>
><br>
<br>
<br>
<br>
</div></div>--<br>
<font color="#888888">Ratko<br>
</font></blockquote></div><br></div>