sounds pretty ugly. make a Partition that outside callers can call with the DN. make it a RP and then give the CTI ports a CSS that only includes the Agents DN..<div><br></div><div>don't they normally call a Call center number and then get routed to the agent? Why can't you add the prompt to that script?</div>
<div><br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi guys, I have a bit of unusual problem. My customer wants every time<br>
someone calls there agents to get a prompt saying the the call will be<br>
recorded. The problem is that I don't know how to do that directly on<br>
a DN. for example they want when someone calls DN 239 (which is actual<br>
DN on a device not a CTI Route Point) to get a prompt and than the<br>
call to be routed to that agent. They don't want to change the agent's<br>
DN.<br>
<br>
Thanks<br>
<font color="#888888"><br>
--<br>
Ratko<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</font></blockquote></div><br></div>