Sorry. Written Policy. something we are working on here. Policy's have lacked, so now it's a management issue of writing policy so every employee knows what is normal operating procedure and how they should work. eg. disk quotas, email storage, etc. <div>
<br></div><div>Scott<br><br><div class="gmail_quote">On Mon, Apr 5, 2010 at 3:16 PM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Policy??? what kind of policy??? sorry, I'm not very good with UCCX<br>
<div><div></div><div class="h5"><br>
On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
> Sounds like either a change in putting all agents in a CSS that only can be<br>
> reached via the RP or a Policy needs to be written.<br>
> I don't have anymore ideas.<br>
> Sorry<br>
> Scott<br>
><br>
> On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>> wrote:<br>
>><br>
>> The problem is that they want this for inside calls (very unusual)...<br>
>> they want if someone from inside the network calls for an agent to<br>
>> have the prompt...<br>
>> I'm kind of stuck :(((<br>
>><br>
>> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
>> > sounds pretty ugly. make a Partition that outside callers can call with<br>
>> > the<br>
>> > DN. make it a RP and then give the CTI ports a CSS that only includes<br>
>> > the<br>
>> > Agents DN..<br>
>> > don't they normally call a Call center number and then get routed to the<br>
>> > agent? Why can't you add the prompt to that script?<br>
>> > Scott<br>
>> ><br>
>> > On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>><br>
>> > wrote:<br>
>> >><br>
>> >> Hi guys, I have a bit of unusual problem. My customer wants every time<br>
>> >> someone calls there agents to get a prompt saying the the call will be<br>
>> >> recorded. The problem is that I don't know how to do that directly on<br>
>> >> a DN. for example they want when someone calls DN 239 (which is actual<br>
>> >> DN on a device not a CTI Route Point) to get a prompt and than the<br>
>> >> call to be routed to that agent. They don't want to change the agent's<br>
>> >> DN.<br>
>> >><br>
>> >> Thanks<br>
>> >><br>
>> >> --<br>
>> >> Ratko<br>
>> >> _______________________________________________<br>
>> >> cisco-voip mailing list<br>
>> >> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
>> >> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
>> ><br>
>> ><br>
>><br>
>><br>
>><br>
>> --<br>
>> Ratko<br>
><br>
><br>
<br>
<br>
<br>
</div></div>--<br>
<font color="#888888">Ratko<br>
</font></blockquote></div><br></div>