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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>How about taking the DN pointing it to UNITY thru a CTI route
point, play the “messages are recorded” press 1 to continue press 2
to for “la la land” then have it transfer to a NEW DN which the
customer does not know about, change the line appearance to make it look like
the old DN so nothing has changed. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Dirty but it works.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New";color:#1F497D'>Neal Haas<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>1020 S 10th St </span><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Fresno, CA 93702</span><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New";color:#1F497D'>Desk 559.600.5890<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Monday, April 05, 2010 2:58 PM<br>
<b>To:</b> Ratko Dodevski<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Adding UCCX Script on existing DN<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>sounds pretty ugly. make a Partition that outside
callers can call with the DN. make it a RP and then give the CTI ports a
CSS that only includes the Agents DN..<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>don't they normally call a Call center number and then get
routed to the agent? Why can't you add the prompt to that script?<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <<a
href="mailto:rade239@gmail.com">rade239@gmail.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Hi guys, I have a bit of unusual problem. My customer wants
every time<br>
someone calls there agents to get a prompt saying the the call will be<br>
recorded. The problem is that I don't know how to do that directly on<br>
a DN. for example they want when someone calls DN 239 (which is actual<br>
DN on a device not a CTI Route Point) to get a prompt and than the<br>
call to be routed to that agent. They don't want to change the agent's<br>
DN.<br>
<br>
Thanks<br>
<span style='color:#888888'><br>
--<br>
Ratko<br>
_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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