Hi Neal,<br><br>You have to do this with 2 x call handlers I believe.<br><br>Very high level and without system in front of me.<br>Have a go at this, there are a few options you can use to refine it slightly afterwards.<br>
<br>Create a call handler that will transfer to the reception DN<br>Edit transfer rules > standard<br>Make it transfer to the required extension.<br><br>Create a call handler that will answer the call and apply time of day routing<br>
Apply your required schedule to this call handler.<br>Do not modify transfer rules - leave them all pointing to the greeting<br>Setup your standard greeting - set it so it plays no / blank recording, and then action to point to your first transfer call handler.<br>
Setup your closed greeting - play an announcement / record a vm / whatever you like.<br> <br><br>Cheers,<br><br>Tim.<br><br><br><div class="gmail_quote">On Tue, Apr 13, 2010 at 7:52 AM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">OK little harder than I thought, it does not transfer, I hope someone can help me.<br>
<br>
Create CTI Route Point.<br>
Done! Gets to Unity Conn 7<br>
<br>
System Call Handler:<br>
Create new handler called test, Extension 05149<br>
Then EDIT --> Transfer Rules. Select Standard, under Transfer Action select Extension,05151<br>
<br>
Call it: "Sorry the subscriber" I get the voicemail no transfer.<br>
<br>
SO I checked Restriction Tables, under the "Default Transfer" added 0????* tried to dial 05149, same thing.<br>
<br>
What else am I missing to transfer back out to an extension?<br>
<br>
Neal Haas<br>
<br>
1020 S 10th St <br>
Fresno, CA 93702<br>
Desk 559.600.5890<br>
<div class="im"><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Haas, Neal<br>
</div><div><div></div><div class="h5">Sent: Monday, April 12, 2010 1:40 PM<br>
To: 'Jim McBurnett'<br>
Cc: '<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>'<br>
Subject: Re: [cisco-voip] Unity Conn Voicemail only after hours<br>
<br>
Thanks Jim, I will try this in Unity Conn. I like the options of afterhours and holiday support.<br>
<br>
Neal Haas<br>
<br>
<br>
-----Original Message-----<br>
From: Jim McBurnett [mailto:<a href="mailto:jim@tgasolutions.com">jim@tgasolutions.com</a>]<br>
Sent: Saturday, April 10, 2010 9:21 AM<br>
To: Haas, Neal<br>
Subject: RE: Unity Conn Voicemail only after hours<br>
<br>
Neal,<br>
I have seen 2 methods done--<br>
1. The multiple partitions where you have to change hours etc..<br>
2. A call handler that fronts EVERY call and based on the open/closed/holiday forwards the calls to a number at the receptionist, the closed greeting, Holiday message etc...<br>
Shouldn't be on the UC system long as the calls come in and go out quickly...<br>
<br>
<br>
The call handler routing rules can actually be simply administered...<br>
In the call handler method, you can have automagically forwarded calls for holidays, weekends, and office closings just program it in..<br>
And show the customer how to do it..<br>
Not as easy if you do it on Callmanager.... Plus you can't plan for Holidays etc..<br>
<br>
J<br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Haas, Neal<br>
Sent: Saturday, April 10, 2010 2:00 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Unity Conn Voicemail only after hours<br>
<br>
I have a customer that during business hours wants the main line to just ring, and it must ring until someone picks the phone up. But at 5 PM, wants the phone to go voicemail. Is this possible?<br>
<br>
<br>
<br>
Thanks<br>
<br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br><br>Cheers,<br><br>Tim<br><br><br>