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In IPCC you can do a screen pop to show the information or you can
modify the call info for presentation to the agent.<br>
<br>
In AC there is service parameter to affect what number is presented to
the client phone.<br>
<br>
/Wes<br>
<br>
On Tuesday, April 13, 2010 11:12:32 AM, Jim Reed
<a class="moz-txt-link-rfc2396E" href="mailto:jreed@swiftnews.com"><jreed@swiftnews.com></a> wrote:<br>
<blockquote cite="mid:C7E9E600.35C45%25jreed@swiftnews.com" type="cite">
<title>Fishing For Suggestions</title>
<font size="4"><font face="Verdana, Helvetica, Arial"><span
style="font-size: 14px;"><b>We have a location that is on Call Manager
4.2(3)sr4a and IPCC Enhanced 4.0(5). The receptionist uses a PC
attendant console. A request has come across the help desk regarding
having her answer calls for two (2) other entities. What suggestions
might those of you out there in the ether have for different ways of
identifying those inbound calls so the receptionist can give the
correct greeting depending on the called number. Right now, all she
sees on an inbound call is the inbound caller ID. Is there another
element that can be displayed on the attendant console that will show
her what the called number was and thus prompt her to use the correct
greeting? I'm researching this myself but don't want to reinvent the
wheel if there are already some great ideas out there for handling this.<br>
<br>
Thank You...<br>
</b></span></font></font><font face="Verdana, Helvetica, Arial"><b><font
size="2"><span style="font-size: 10px;">-- <br>
Jim Reed<br>
Manager of Technical Services<br>
aka Titan of Technology<br>
aka Technology Wrangler<br>
Swift Communications, Inc.<br>
970-243-2200 Ext. 12301<br>
775-772-7666 (Cell)<br>
<br>
</span></font></b></font>
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